National Geographic MagazineReviews of nationalgeographic.com

In September I received a renewal letter "URGENT RENEWAL NOTIFICATION" wanting money for an ABYSMAL service! In 2024 I have received 4, just 4 magazines. January, February, April and June - that's all. Emails go unanswered, tracked letters are ignored. They just do not care... So sad to see a once esteemed publication reduced to this debacle. I ordered a gift subscription for a young teenager in March because NGS have stopped supplying bookstores. The confirmation email said the first issue would be received in May. Just one out of six issues has arrived, so the problem is systemic and not an isolated occurrence. This is how to turn a new generation of readers away from National Geographic. Apart from which, taking money for goods but then not delivering is FRAUD.

Worst customer service ever, never received any thing from them, but I've been charged! And now they told me it's automatic renewal...

Would give ZERO stars if the option was available. I purchased a paper subscription as a gift, I was told it would take 12 weeks to get the first issue...4 months later nothing. Every time I call it's someone who doesn't speak English who tries to sell you another subscription. I cancelled everything, this is fraudulent and very frustrating yet embarrassing when gifting!

Appalling. Tried 4 times to take advantage of special offer on digital subscription. Each attempt using various payment methods (all available) all result in an immediate email titled 'order failed'. I called customer services to be told that a) they have no pending orders for me on their system but b) to call back in 24 hours once I'm sure my card hasn't been billed. Not sure what the purpose of calling again is as that wasn't stated. I can see from my card account and paypal account that no payments have been processed. So I headed over here and saw the negative reviews. Needless to say, I won't be calling back and won't be taking out a subscription, not that I could even if I wanted to! Would give less stars if I could.

Fired all their writers and replaced them with AI. I canceled my subscription last year when I found out. Then this company has the audacity to send me junk mail asking for donations. The CEOs of this company are taking home their 6 figure salaries while firing off their staff. GET BENT NAT GEO.

Can't believe they make you put in your email to read information that plenty of other places will give for free. Not going to get spam emails.

I tune into Nat Geo programming for educational shows like Dr Pol. By the way, I just learned your canceling his program! Why? Why? Why? When he and his team are so wonderful on the show and we learn so much. We enjoy the Family unity the show exhibits. The family unit is not just the customers but how the team works together. Never a cross word is spoken, customers love them, the vets and techs are awesome! Please re-think this decision.

Absolutely horrendous experience with the subscription. My father is 83, so I helped him to renew his subscription as he was having problems to set up his online account and renew. I phoned NG, set up his online account and paid his annual subscription with my debit card over the phone and was told all was up and running. That was in May. We haven’t received anything yet, it is July! All they send is reminders to pay. I have exchanged at least 10 emails and phone calls with them, sent them proof of payment from my bank and all the information they might need to locate my payment. They still can’t find my payment and have asked to send them proof of payment, when I already have! It is incredibly frustrating and this is causing much distress to my elderly father. I thought National Geographic would be a serious company, but they have behaved like scammers. The customer service is the worse I have ever experienced. It is like talking to robots. Please sort yourselves out.