National Geographic MagazineReviews of nationalgeographic.com

Response from National Geographic MagazineJan 9, 2025

We sincerely apologize for the frustration and inconvenience you've experienced while trying to cancel your subscription. This is not the level of service we strive to provide, and we regret the hassle this has caused you. We have confirmed your digital subscription has been successfully canceled and have issued a refund. You will no longer receive emails regarding automatic renewal, and no further charges will be applied. If you have any questions, please don't hesitate to reach out to us directly at [email protected] or 1-877-229-0270. Thank you for bringing this to our attention. Sincerely, National Geographic Customer Services

Response from National Geographic MagazineJan 9, 2025

Hi Erick, Thank you for sharing your feedback. We sincerely apologize for the delay in delivering your gift order and for the inconvenience caused by the address issue. The shipping timeframe we give to customers to expect replacement issues shipped is 2-4 weeks in the U.S. We are very sorry to hear about your experience with our customer service team. Treating our customers with respect and care is our top priority, and it's disappointing to learn that this wasn't reflected during your interaction. Please let us know if we can be of further assistance with the delivery of your gift, by contacting us directly at [email protected] or at 1-877-229-0270. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in us. Sincerely, National Geographic Customer Services

Response from National Geographic MagazineDec 30, 2024

Dear Jane, we are sorry to hear you are having issues accessing subscriber exclusive content on nationalgeographic.com. In reviewing your account, your digital account associated with your email address is linked to your active subscription account and you should have access to all content on our website when logged in. If you continue to experience an issue accessing content, please reach out to our escalations team at: [email protected] Sincerely, National Geographic Customer Services Team

Response from National Geographic MagazineDec 17, 2024

Dear Emily, We are sorry to hear you are having an issue with your National Geographic magazine subscription we are happy to help you. Please note that upon ordering online, the first issue can be expected to arrive within 4-8 weeks. So that we can better assist you, please reach out to us at: [email protected] Sincerely, National Geographic Customer Service

Response from National Geographic MagazineDec 5, 2024

Hi Rachel, We are very sorry to hear you are having issues canceling and receiving a refund. If you can provide us with more information we can help you directly. You may cancel your National Geographic Subscription Services at any time by calling 1-800-647-5463, sending an email to [email protected] or online at www.ngmservice.com at any time during your subscription or free trial. Our refund policy is as follows: If you cancel an annual subscription, you will lose access to your digital subscription (if applicable) immediately, we will not send the remaining issues in your print subscription (if applicable), and you will receive a pro-rated refund for the time remaining in your digital subscription and/or the portion of your print subscription that has not yet been processed for shipping. Let us know how we can assist you with your refund and we are more than happy to assist! Sincerely, National Geographic Customer Services

Response from National Geographic MagazineDec 4, 2024

Dear Randy, thank you for submitting this feedback. However, for all inquiries and feedback related to National Geographic Channel, we recommend submitting your feedback to the National Geographic Channel through the Support Center found here: https://tvsupport.nationalgeographic.com/hc/en-us (Support Center) https://www.nationalgeographic.com/tv/feedback (Feedback form)

Response from National Geographic MagazineNov 25, 2024

We are sorry to hear about a delay with your Nat Geo Kids gift subscription Book Bundle. Our shipping time for this offer in the U.S., we ask to allow 3 – 5 business days for delivery of the Puzzle Book of Animals, and 4 – 6 weeks for delivery of the first issue. We'd love to be able to help you with your subscription if you could provide more information or contact us directly at [email protected] or call us at 1-800-647-5463 and we are happy to assist you. Sincerely, National Geographic Customer Services

Response from National Geographic MagazineNov 6, 2024

Dear Kat, we thank you for your valued feedback. While we understand the closure of the app may be disappointing, we invite you to continue to explore world-renowned stories you have access to with your National Geographic Digital subscription, which can be accessed via web browser on desktop and mobile devices. The entire National Geographic Archive is also available for subscribers exclusively on our website. If your purchase was through Apple or Google, refunds were processed automatically for those who had purchased subscriptions through Apple or Google, and refunds were issued on and before October 17, 2024. Please visit our support center https://help.nationalgeographic.com/ for any issues you may have and we would be happy to assist you.