NAPA AUTO PARTSReviews of napaonline.com

Napa's customer service is by FAR the worst I've ever experienced. I made a mistake and accidentally clicked on and ordered a brake pad and rotor kit that didn't have the brake pad clips (why they even offer kits without clips is beyond me) but when the parts arrived, the box was opened and there were no clips and I hadn't yet realized I'd ordered the wrong ones. I called in to customer service, spoke to someone clearly not in this country and who clearly didn't speak English primarily nor know who to answer any of mine nor his own questions. I ordered a kit, and that is how it arrived, yet he insisted on knowing the individual part numbers which I didn't have and had to go find for him which he could've easily located on his own. Then he didn't bother to check to see if it was the right brake pad kit it not and then shipped me another of the wrong brake pad kits. Now I've realized that I must've done something wrong and now I've called back again trying to return the whole thing so I can order the right one, get another rep who clearly knows nothing and isn't from this country, he keeps making getting specific part numbers my problem when I don't have them and never got them because I ordered a kit. I get frustrated, ask to speak to someone in the US, sit on hold forever, hang up, check their website which clearly says I can email in for returns. I do that, wait a few DAYS for a response, I've already included ALL pertinent information, there's no reason why they can't process my return, and then they finally respond telling me they can't help me this way and that I need to call customer service. Now I've had enough. I will never order anything from Napa's website again, and I'm seriously thinking twice about patronizing their stores too. At least those are locally owned. Awful service. Just awful.

I purchased a 5x7 Napa utility trailer. Do not purchase this product! We didn't receive it for two and a half months, (so it can't be returned). We built it and drove it for a day and a half and the axle broke at the wheel. We now have a $900 tow bill (credit card) to get it home and now it's worthless anyway and didn't even get to use it for a full 48 hours! Oh, and I have about a $1,700 credit card bill for this purchase that I still have to pay off for this worthless item. We double checked ALL of the weight limits and was well under the car, trailer, and overall total limits! Ugh! This is a very poor choice. I would rate it a "0" if they had one!! Save yourself and get something else! You will pay for it anyway!

CALLED TO MAKE RETURN WORSE CUSTOMER SERVICE EVER HAD STILL HAVENT BEEN ABLE TO MAKE RETURN ONLINE HAD RECEIPT SAID ALL NUMBERS WRONG HOW CAN THAT BE THERE RECEIPT

I had a problem with a recent purchase that turned out to be the incorrect part necessary to solve the problem after it was installed. I was able to return it with no difficulties whatsoever. I explained the situation and Chris was understanding and refunded the full purchase price on the spot. Great employees and great customer service! Strongly recommend the store in zip code 21030. Thank you, Chris!

Was underneath a truck in 20 degree weather in E. Washington. Needed a part that I jumped online and purchased. Sent my son to grab the part with the receipt printed out, my credit card that was used to purchase the part. He got there and called me saying the guy, Chris in the North division location in Spokane, wouldn't let him pick it up because he wasn't the pick up person. Said he needed ID, to which I relayed to my son (as Chris would not talk to me directly on the phone).... that I would take a picture of my ID. He said that would not work and gave no reason why. I then told my son to purchase separately with his own money and the guy tells him that they are out of that product and he would have to drive 8 miles to the next NAPA to get it while it is sitting on the counter. 100% vindictive move. I had to cancel my item, as he wouldn't give it to my son with 2 forms of proof of purchase and a credit card in my name, and then finally let my son purchase the part. This was all 30 minutes to close by the way and we would not have made it to the next NAPA in time and would have had to leave the truck overnight outside unfixed in 20 degree weather. Almost forgot.... I called the NAPA store and asked for Chris and asked why he wouldn't talk to me, to which he overtalked me and told me he was doing his job... not letting me talk then hung up on me.... to which I called back and let the phone ring for 2 minutes to which I got another quick answer then hang up. I called again and he answered.. I asked again why the issues to which he overtalked me again not letting me speak then hung up on me for the third time. Completely unacceptable customer service and I will never be going back to any NAPA from here on out. Sad day that a company that used to be the standard is now a cheap imitation of it's former self.

1 1/2 year ago bought a Napa battery for my car, it's went to the dump today. What a poor quality, never buy this rubbish.

napa online. don't bother. they don't ship on the dates they say they will. online chat cant deal with online orders. calling the number (that can deal with online orders) is useless, they hardly speak english, an they cannot cancel an unshipped order. you have to return to store and wait 5 to 7 days for a refund. pure crap online company.

Absolute rubbish products can't believe parts factors are sending this sh£t out!!!! Returned hundreds of of pounds worth of faulty product not ever received a refund