NAPA AUTO PARTSReviews of napaonline.com

I’ve shopped solely at Napa for over 30 years. My last visit was my last one. I’ve never walked out without what I needed until now. The (new) guy at the counter would only look up a part number which I didn’t have but did have the old part with me. It was a very common part used in over 10 different model machines but wouldn’t get off his chair and look for one. The old timers that used to work there would find this part without even looking on the computer. I even told him this part is available on line for less but wanted to keep my business local. Apparently he couldn’t care less and said oh well. Pretty sad. And local businesses wonder why people shop on line.

Part of my Order was a three-piece Funnel Set, for which they only put only one of the Funnels in the box. I emailed them with specifics, for which they replied that I had to call. After going through their worthless and time-consuming audio prompts, I was connected to someone probably in the Philippines. The said I had to box-up the funnel and bring it to a UPS Store, for which I asked that they have UPS pick it up since it was NAPA's mistake; which they refused. After driving several miles to a UPS Store, I discovered their computers were down; then having to drive further to a new UPS location. This location didn't have Bar Code scanning capabilities, and then had to charge me for printing my label. So, I've spent several hours and $10 in gas and labels for NAPA's ineptitude. As a result, I won't shop at NAPA again in this lifetime...

Purchased 2 cv joints from local motor factors fitted one side fine other one not so good. The second cv joint had totally different inner splines, my driveshaft has 28 splines the cv joint had 22 but was in the same part numbered box as the 1st part. Luckily local factors are helpful and have reordered another one. Glad i didnt grease it up before i tried to fit it.

Bought car battery price $188 They also Charged core price $20. =$208 Then they minus core price $20 So battery was back to $188 plus tax So I really did not get back $20 core Or battery would be $168 plus tax

I was looking to get 12 qts of Castrol 5w-50. Napa has a google ad for $6.89 per qt but when you click on it the NAPA website says $12.49

Great experience. Angie,Cris and Cris of the 7th ST. phoenix store, were professional and know their products as well as how to be customer considerate. I have been using Napa auto for goring on eight years and will continue for many more.

Honestly! Everything I heard about NAPA is alot off!!!! So let me set the story straight, If your looking for a good company to grow in, this isn't the company, they treat there new people badly, Don't hold there seasoned workers accountable, And the pay doesn't fit the amount of responsibilities they ask of you. Inless your the Ceo.

I purchased a car battery from NAPA (I should have known better, I know). I called to ask them what the battery's Ah (amp per hour) is. Very basic question, right? The guy had no idea. He said that he'll transfer me to the technical support department. I had a feeling that he's going to disconnect the call, but I gave him the benefit of the doubt. I asked him "are they working now?" He said "yes". He transferred me. What do you think? Did they work after he transferred me? Of course not... I should have Googled NAPA before purchasing... that's on me! ALWAYS Google before buying!