NAPA AUTO PARTSReviews of napaonline.com

Run away of that store!!! They treat you as a favor, very disrespectful sales people, They did wrong twice the color for car paint !!! The guy who prepare the paint says you don't know how to paint!!! Color doesn't match for long!!! Never try to remedy the problem!!! Nasty store !!! Advance Autoparts has better products, better service, better prices!!!

NEVER buy from Napa! Online or in store. I ordered an accessory for my car online from them. They told me it came with a discount which they lie about to get you to checkout before telling you it can't be applied. They say its in stock, it's not and takes 10x longer to get than if you order anywhere else. If you contact them it takes days to get a response. By the time the item finally arrived I didn't even need it anymore nor want it due to the frustration. You can't return to a store you have to go through online.  You have to send them a message in which they tell you they're working on it and take 5 days to get back to you. They then try to make you use their return label which you have to pay for, and charge you a restocking fee, unlike almost any other online retailers these days. You have to ask them for the return address to ship it yourself and not let them rip you off again.  I wrote them a message stating my distaste for the whole experience and how dissatisfied I was with them. No response at all. I sent them another message asking if they got my message. They said "Yes, Thanks for the feedback." I've never seen such horrible customer service in my life. They have lost all my business for life.

Never ever buy parts from Napa, especially online. I bought parts that were shipped in retail packaging, they arrived damaged. The replacements also arrived damaged because they shipped the replacements in retail packaging. I only received a partial refund and customer service has been ignoring me for over a month now. Avoid Napa at all costs!!! Buy your parts from any other online merchant such as Rock Auto or CarParts.com, both of which I have never has an issue with.

I will start off by saying that I have been in the automotive industry for over 20 years and have watched Napa evolve. I work for a dealership that occasionally has to get parts from them due to back order or no longer available issues. The pricing of all of the parts we have ever quoted are 90% of the time more expensive than the OEM part. Then the part quality is inferior, doesn’t fit, leaks or does not work. Brake calipers and rotors are the worse items to get from Napa. Rotors don’t seem to last at all. Rotors become warped and this is with professional installation. Calipers are hit or miss. Some of them the threads that the line attaches to are damaged or the parking brake sections on them leak fluid. Alternators, terrible. We have started using other chains like Auto zone, Advance or Oreillys. Have had 0 issues with all of the above. Plus the pricing is about half of Oem pricing which makes sense. Highly recommend staying away from Napa for anything as you can get better quality parts elsewhere for less money.

....NAPA AUTO PARTS OF HUNTINGTON,INDIANA.... ...I called the NAPA auto parts store in Huntington,Indiana...........and a very nasty, rude, hostile customer service person answered the phone as I was trying to order parts for my car, and he refused help me with my order.......very hostile, so I decided to shop at the Auto zone and O'Rielleys here in Huntington,IN, as they are kind and helpful towards customers. ....I really like NAPA auto parts, and have been shopping at this NAPA store for many years , and this is the first time I encountered a hostile employee at this store. ..He should not be working customer service at this store!

Bad customer service

Title: importance of providing contact information in reviews To all fellow vehicle, owner owners, and NAPA dealers, I recently had a remarkable experience at Napa Autopro 1259 upper James Street Hamilton Ontario L9C3B3 phone number 289-408-9749 As I shared my positive encounter, I couldn’t help but emphasize the significance of including your contact information in review reviews. 128 individuals have taken the time to read my review and 128 have started following the place where my vehicle was serviced. This just highlights the impact of sharing detailed feedback. It’s crucial to stress that the quality of service depends greatly on where you choose to have your vehicle serviced. When sharing your review, remember to include names, addresses, and phone numbers. These details are imperative for others seeking similar services to easily connect with reputable service providers. by providing thorough information, you not only assist prospective customers, but also contribute to the credibility of your feedback. Let’s continue to spread positivity and helpful insights in our reviews. remember, a successful service story like mine can guide others to exceptional experiences. Thank you for your attention to this important detail! Drive safe and stay informed. Patricia Pisio :-)

If I could I would not given even one star. I went today 4th of March 2025 to ask about a car part and there was a customer in front of me, the salesman told me and to another customer to wait 15 minutes because they have a lunch break.After 20 minutes the salesman came very disturbed and told us that it will take another 30 minutes because the lunch break is not over.Let me tell you something apart from the fact that you do not have customers service at all, your attitude is very disrespectful when I say hello and you don't answer me means you don't have a bit of respect and in a way I bothered you because I want to buy something. I have been several times to buy parts and the sellers have always behaved very badly. It's the last time I'll buy parts from you because you didn't deserve my attention and that of other customers. I hope that your manager will see this complaint and take a stand because you will work there thanks to the new buyers. Without us you have nowhere to work.