NAPA AUTO PARTSReviews of napaonline.com

I order a part on 06/05/2025, they waited until 06/15/25 to cancel my order. That is a shame, it was a present for Father’s Day.

I purchased a part online that was guaranteed to fit my car per the NAPA website. I had a local shop that I have used for the last 10 years to install the part. The part did not fit. I have spent over 4 weeks trying to get NAPA to refund the $200 in labor costs from the shop because of the part not fitting. I have answered every question and every email they have sent me timely. I has been over 4 weeks with many requests for updates and no response. I would not recommend buying parts from NAPA. The prices are higher, and they do not stand behind their product or services. I have since purchased another part from another auto parts store, and the part fits the car.

My husband went to buy brake cleaner today.Absolutly awful service.Nobody came to serve him after he put the item on the counter.This company should get some lessons for choosing the right staff and especially the lessons how to improve the costumer service.Shocking !!!!

Very rude with poor customer service. I called to ask if they could get a vehicle part for me, they didn’t take the time to look on their system just gave me a straight up reply with rude tone “probably not!” So if you need car parts I recommend Bennett’s car parts they are always helpful and find the parts I’m looking for every time.

Saw a part delivery driver weaving in and out of traffic, tail gating. speeding. not signaling to change lanes. A threat to everyone's safety on the road. Spotted at around 535pm at St Clair and Kingston Rd (Toronto) license plate DDAT 785

Absolute shambles – avoid this place like the plague. Had yet another terrible experience here. Called to get a price for a clutch kit, was told the total over the phone and agreed to order it. Turned up the next day to collect it, and suddenly there’s a mysterious £15 “delivery fee” no one mentioned before. Of course, my car was already with the mechanic, so I was basically forced to pay it or delay the repair. Total bait-and-switch. And this isn’t the first time either. Last year I came in for brake pads – was quoted a price £20 higher than Euro Car Parts for the exact same product. The moment I said “forget it,” the price magically dropped without a word. No explanation, no honesty – just hoping I wouldn’t notice. This place is dodgy through and through. Shady pricing tactics, no transparency, and a seriously bad attitude. I wouldn’t trust them with a wheel nut, let alone a proper part. Never going back, and I’ll be telling everyone I know to steer well clear.

The bald guy behind the counter is a nightmare to deal with – rude, dishonest, and always looking for ways to scam customers. I called to get a quote for a clutch kit, agreed on the price, and placed the order. When I went to collect it the next day, he suddenly claimed there was a £15 delivery fee – something that was never mentioned over the phone. Since my car was already with the mechanic, I had no choice but to pay to avoid any further delays. This wasn’t a one-off either. Last year, I went in for brake pads and was quoted a price that was £20 more than Euro Car Parts for the exact same brand. When I said to cancel the order, he instantly dropped the price without saying a word – I only noticed when he told me the new total. This place is dodgy from top to bottom. I will never shop here again and will make sure none of my friends or mechanics do either. Stay well away unless you’re happy to be ripped off in broad daylight by a bunch of shameless charlatans.

I had the best experience with NAPA, as a first time buyer. My part was enroute, until it got to the Doraville GA UPS site where my package was broken into, items stolen, and box discarded. Well NAPA saved the day. Always for the customer, & the replacement got here faster than the original. Blessings guys, you have my business going forward. Thanks