NAPA AUTO PARTSReviews of napaonline.com

Always really helpful people!

These guys at Napa are the best! I've been dealing with them for several years and have nothing but the finest words for their service, repairs and pricing. They will diagnose the problem, repair and bill you with a fair and honest cost. They have become friends over the years and I trust them with any of my automobiles. Thank you so much guys...I recommend them to everyone and anyone!

I made the mistake of ordering brake shoes online. They sent me the wrong brakes with a completely different part # then I ordered. Then they made my take pictures and call multiple times to get a return shipping label. Each time asking for proof they sent me the wrong part. Then I had to just cancel the order as they kept delaying sending out the correct brakes. I wouldn't be so mad, but I have used them on and off since the late 1970's here locally and everytime they have to order in a part, they get the wrong one. Now I know it is the same online. Never use them again!!! I'm done :o(

NAPA auto in Payette Idaho. The actual MANAGER from this store is the rudest and ignorant I have ever had the misfortune of dealing with. No need to go into an in depth review. If you enjoy being insulted or have your time wasted, by all means, by your parts from this idiot. I'll make the trip across the river to Ontario to buy my parts from now on. If and when NAPA upper management makes the call to their store manager, be sure to tell them Ronald Van Hook (that's me) went to Auto Zone to get his battery, and at Auto Zone they know what a Chevy 350 is and understand that it doesn't matter what year it is when it's an off road project vehicle. You'll find my phone number on my Facebook profile. Suffice it to say, your store manager pissed me off. There was another store employee there as well. No doubt, he can verify the whole thing.

Omg worse customer service I have ever experienced from their trade counter in Blandford. Can only assume it’s because I’m a women of a certain age AKA invisible. Just to let you know this is the first negative review i can remember writing - funnily they must be the only company in the world not seeking feedback (… On a scale of 1-10 would you recommend us ) if there was a zero star for this site I would give it!

Napa sent me a defective part, so I tried to return it to my local NAPA store the next day. The store staff said they could not help and gave a phone number to call. Of course nobody is available at NAPA online so I leave a call back number and leave the NAPA store. After a while they call back and want a letter from a mechanic stating its bad - I said I am the mechanic and I am not writing you a letter. Then she said take it back to the NAPA store - I did while still on the phone and the NAPA manager told the online rep it was defective and the NAPA on line person hung up - NOW WHAT ???? I will call my credit card company next. NEVER AGAIN NAPA ON LINE !

This is absolutely UNACCEPTABLE! I am beyond furious that NAPA would pull such a shady move and sell me a completely useless, discontinued scanner! I just bought this piece of junk TODAY, 04/14/2025, and the manufacturer confirmed it's ANCIENT – apparently this "tplscanner" hasn't been supported for EIGHT YEARS, with a sticker date of 8/2016! What kind of garbage are you trying to pawn off on your customers? Selling outdated, unsupported equipment that's practically a fossil is a disgusting way to do business. Now I'm stuck with a scanner that does absolutely NOTHING! Consider this a HUGE warning to anyone thinking of buying electronics from NAPA – you might just end up with a worthless paperweight! I demand answers and a resolution to this outrageous situation!

Very unfriendly and dishonest people!! First when I bought a battery, they refused to install it. That battery came with an 18 month warranty and when it failed and regularly lost power, they refused to replace it!! They check its voltage which, sure enough, was 12V... since it just spent a complete night on a charger!! After leaving a negative Google review, I was asked to contact their Customer Support. Explained 10 times how the battery was diagnosed as defective. Sent all the documents they asked for, and now I get no answer, nothing!! Obviously, their warranty is a bluff!! Go buy your battery somewhere else you can trust!! This company is a joke and their bad rating totally justified!! 80% of one stars! Wow!!