The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
NAPA AUTO PARTS (napaonline.com) has 288 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Claim this listingAuto Parts & Wheels · Alpharetta, Georgia
Excellent
Auto Parts & Wheels · Grovetown, Georgia
Excellent
Auto Parts & Wheels · Atlanta, Georgia
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Auto Parts & Wheels · Atlanta, Georgia
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288 approved reviews, newest moderated first
Joyce L.
I had 3 starters replaced in less than 5 years, tomorrow I have to get a fourth starter replacement, besides 3 batteries & 1 alternator, your evil will be repaid, that's ridiculous, but I'm truly grateful thankful blessed GOD😇
Lisa P.
My 2023 Subaru Outback had a battery issue on Saturday and I went to dealer service but they were closed so the salesperson suggested I go to NAPA as they have batteries for my car. I went there and they had one for my car. Craig installed it eventhough they don't usually do installs on a Saturday but they weren't too busy at the time. It took just 10 minutes to install. I really appreciated that.
John D.
Low quality parts, poor customer service and they will not warranty any of their tools, parts or equipment they sell. Manager at Wheaton, MN location has no customer service skills and probably shouldn't have a job that has anything to do with customer interaction!
nick
I want to update my review after Napa customer service was able to waive return fees for me after I had complained. I am very appreciative of them for that and will give them another shot in the future when I need an auto part.
Drew G.
Napa doesn't honor the warranty on their batteries unless you have original receipt
Rylee L.
I ordered a car part that was suppose to arrive the next day. I ordered it so I could get it the next day as I needed my car on the road. Over a week later it had still not arrived, there were just constant emails saying it was delayed. From the first email I contacted Napa to say I wanted to cancel it as I needed it immediately. They said I could not cancel the order but could return it for a FULL refund. When it did eventually arrive I returned it as instructed and when I checked the refund on my credit card it was about 70% of what they had charged for the order. I had to purchase the part from another source, lost a bunch of money because they could not honor their delivery timeline and they lied about the refund.
afpace
Lose a customer over a 15,00 dollar part. Bought a relay for my Honda. The part fit and was working when I tried it. But it got HOT fast, and I did not feel safe using it. The other relays in the car felt normal. So, I took it back and the person said I had electrical problems, which I do not. He was very rude and did not want to work with me. He said no returns. If this is the way they feel and will not back their products. I will never use them again. The store is 092NTN Rutledge 4510 Asheville Hwy. Knoxville, Tn 865 524 4611
Gerald
NAPA TRUCK DRIVER with tattooed right forearm / hand, on M4 heading towards Cardiff was witnessed driving dangerously without any consideration nor care of other motorists, sooner or later will cause a serious accident !!!.