NAPA AUTO PARTSReviews of napaonline.com

I ordered a Fuel cap, waited a week and they shipped me 2 filters for a car!!!!! So i call customer service and they told me to repackage the filters and take to ups store and they will email me a return label !!!!! Are they out of their minds!!!!! Never again will i order from Napa either online or the store. So long Napa!!!

8-3-2025 location 2168 1st capitol Dr,St.charles,mo arrived@10:00 to find store not even opened. Someone needs to have a talk with store manager ASAP!!

Over £500 out of pocket due to a faulty part return. Chis is refusing to take or return my calls. My customer is without their vehicle, which remains blocking a ramp in my business. Please explain why a replacement part or refund is being completed. Trading standards and county court proceedings will be my next port of call

Horrible experience trying to buy a part online. Was sent the wrong part and the process to return it and get the right part that I already paid for is an absolute nightmare. Take your money LITERALLY anywhere else.

My husband and I were travelling along the west coast of Newfoundland when we were rear ended. Our insurance adjuster told us to take the car to Carstar in St Johns. When they told us they don’t do mechanical work, we were stuck. Our muffler & tailpipe were hanging, and we just needed someone to connect things long enough to get us back home to Ontario. We tried Minute Muffler, but he wouldn’t give us the time if day. We saw the Napa Autopro across the street on Topsail Rd and went in and spoke with their General Manager, Amy Gibbons. That woman has a heart of pure gold. After explaining our dilemma, she immediately sent a guy out to bring in our vehicle. He put a temporary fix in place and said if it didn’t hold, just come back, but he felt this would get us home. Amy was very reassuring and wouldn’t let us pay anything. Their main concern was that we were alright, She said that no one on vacation should feel stranded with no one willing to help. We only have the highest praise for these people and would highly recommend them.

Ordered a wheel bearing online. Payment is committed and the order has died somewhere internal to NAPA. I was supposed to receive this in two days but it's been over a week and three phone calls. Nobody at NAPA can help as the warehouse "isn't responding" to their emails. They won't issue a refund without the warehouse shipping the part and me shipping it back.... and it looks unlikely I'll ever receive the part. $170 GONE.

I placed an online order shipped to my house on July 2 2025. I order 5 parts said I would have them by the 6th of July. Did not have one part by the 6th. Parts started showing up from the 7th to the 10th of July. On July 10th finally got last of 5 parts ordered. Opened package to see part box Opened part box and there was no part in box,I waited 8 days for an empty box. Immediately called Napa to let them know about this failure. They cared more about who delivered the package,and who filled the package than getting me my part I ordered and paid for. I was told I would be notified within 24 to 48 hours and never happened. I called back for second time 5 days after,with no resolve,called back after 15 days of making order and still no time line when I'm getting my part. Do not order anything from Napa and have it sent to your house. I ordered on July 2 2025 and today is July 18 2025 without an answer or part from Napa. I don't think ther u realize there a car parts company. I repete don't order anything online and shipped to your house. I'm still waiting to be able to fix my vehicle,and Napa only cares about who packed and shipped the part. Worst customer service I've ever seen from a car parts store. Won't last long if this is how you take care of paying customers. Do not order online parts from Napa, you won't get your parts and they don't care.

Very disappointed in the service received, staff were un helpful and didn't care I was £90 out of pocket for a product they couldn't find even with a confirmation of delivery.