The National Automotive Parts Association, also known as NAPA Auto Parts, founded in 1925, is an American retailers' cooperative distributing automotive replacement parts, accessories and service items in North America.
NAPA AUTO PARTS (napaonline.com) has 288 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Claim this listingAuto Parts & Wheels · Alpharetta, Georgia
Excellent
Auto Parts & Wheels · Grovetown, Georgia
Excellent
Auto Parts & Wheels · Atlanta, Georgia
Excellent
Auto Parts & Wheels · Atlanta, Georgia
Excellent
288 approved reviews, newest moderated first
Chris M.
Do not buy parts from NAPA’s online store. You will not be able to return the parts to a NAPA store. I purchased $900 worth of brake parts (Brembo rotors and Akebono pads for 2 cars) that their website said guaranteed fit for my cars and $500 of the parts were incorrect. Tried to return to store and they stated I had to deal with NAPA Online. Well 3 months later, 4 calls and 10 emails and no responses to emails and no resolution.
Mister S.
Spoke to a guy at the 28450 Gratiot Ave (Roseville, MI) location. It was around 9:40 am, his customer service skills were a joke---get some manners. *web site and store name says Napa, but the guy says we are not Napa
Jeffrey B. W.
I bought 2 dash mats for my Toyota Prius and Toyota Tundra, they didn’t fit at all. They wanted to charge 37.00 return fee. Scammers at best …0 stars would be more like it.
xmir G.
disgusting, one of their employees came onto our property parked not even properly across two disabled bays and was taking a leak! disgusting NUMBER PLATE E068MLY
Ernest F.
NGK website want to sell iridium spark plugs for 6.85 a piece. Napa wants 17.99 a piece for same plug. Wake up Napa. Stop ripping people off. American greed or is that Capitalism??
Davefms
August 2023 bought 2 napa batteries and in May 2024 had problems with loosing charge replaced under warranty in August 2024 after auto electrician could not find a fault on my van 2025 same problem but not covered under warranty they don’t last 12 months Replaced with 2 varta batteries
Mike Z.
Slooooow shopping so if you need it right away choose some other company to order from.
Tom
Ordered a condenser through their site on Ebay and it went with no problems. Then I went direct to Napa and orderd a radiator for same vehicle, I had had hassle with delivery and trying to get an invoice out of them!! poor cust ser. Back on their Ebay site I found the radiator was some 90 pounds cheaper than what they charged me. I emailed customer service and asked for an explanation over a month ago. I shall not buy from them again not even on Ebay.