At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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262 approved reviews, newest moderated first
rad A.
I mistakenly made another order on Nov 28. So far no shipping even though they told me it sent by DHL cid:8946A6A0-7135-4CC9-8C62-F4FAA0AAE32F-L0-001 I called HDL they said never received the item i tried many emails they are so naive saying return which i tried. the website is broken immediately said ineligible for return. so I paid but got nothing. order 836011.
Kristen E.
The cashmere $75, now $98, is soft with a good fit. However, after wearing it just a few times the sweater pilled badly. In addition to the one I tried, I bought two sweaters as Christmas presents during a sale. The tags were still on, because it was beyond 30 days, they would not take a return. Be careful of three things: Sweaters pill 30 days to return Inflexible Customer Service, email only
John B.
Great customer service
manmohan T.
When i read other people review, they say it is bad, How I can have the courage to buy this product, i was ready to buy one double xl cashmere sweater but afraid to buy. Manmohan Lal
Maisie
They are bad! Total fraud, told me the package was delivered, I could’t track it, wrote their customer service, not responsive, no replacement, just nothing and no response, no refund, don’t buy from them
Clare L.
I ordered an original cashmere sweater for my daughter-in-law’s birthday. She sent me a picture when she received it. I had intended for this sweater to be a gift, so I was disappointed to see that a price tag was attached. It was particularly disconcerting since the price was listed as $75.00; I paid $98.00. She says that she likes the sweater, and I hope that’s true.
NB
Don’t give up, folks! If you’ve been mistreated by this awful, (and completely devoid of customer service) company, take it up with your bank card. Tried to return a full price, never worn, tags intact, but wrong size sweater; got no email response after many attempts & no phone number for customer service. Naadam website states “returns/exchanges accepted within 30 days.” But website wouldn’t allow the return. Sent it back anyway, well within 30 day period. Documented everything including proof of return delivery. No response from Naadam ever. Finally opened a billing dispute, which was resolved in my favor by credit card company (Chase Visa) albeit after 4 months. Sad thing is, I’d been a happy customer—bought 6-7 garments & loved every one. Naadam lost me as a customer forever with this terrible experience.
Cashmere L.
so far so good, I purchased at least 7 sweatshirts, 7 pants, 3 cardigans, and one of the $75 sweaters total so far from this company at various times. I only had an issue once and the company took some time to resolve it because it was during the holiday season (which was a few weeks) they refunded me and told me to keep the damaged item. They also adjusted my past purchase prices to reflect the current lower sale prices. I know this place had a load of bad reviews but I felt I should share mine since it was good.