NAADAMReviews of naadam.co

A COMPANY THAT PROMOTES THE DEVIL, HONESTLY, WHO IN THE "HELL" DOES THAT? IT EVEN HAS CLAWS "PETTING" A CAT IN HIS LAP. DISGUSTING. THE WOOL TURTLENECK I BOUGHT FROM THEM IS DISINTEGRATING AND NOT HOLDING UP. I highly recommend using your money elsewhere.

Buying from Naadam as an international buyer is like playing Russian roulette. The customer service at Naadam is fully system-generated, also known as "Rodrigo," and cannot help with any problems you may face with international shipping. Naadam will not assist with returns from countries outside the United States, so be warned: what you buy, you won't be able to return, or you will return with a loss of 50-70% of the purchase price. In my experience, after the first system-generated response, you won't receive follow-up communication if you have more specific questions. In conclusion, Naadam is suitable for the United States only—don't risk buying from different countries. The quality of the products is fine, but not worth the hassle.

Will not honor sale prices in exchanges, this place needs to be shut down, how is that even a thing? On a 600+ dollar rain coat.

I bought a sweater from them, first of all it took over 1 month to arrive while the website said between 3-7 business days. while I was waiting for the sweater, I contacted the customer service and asked to cancel the order as it won't arrive in time as a birthday present. my request was totally ignored. when it finally arrived, the quality was very disappointing, but I later found out I won't be able to return it and get a full refund, the customer service said that item was for exchange only. after we went back and forth, I realized this was not a battle I can win. I tried to exchange it online, then I realized the submit button won't work (greyed out) so I cannot even exchange it. I connect the customer service, waited for 3 days still no response.

I ordered two sweaters that were to be shipped within 3-7 days. They finally shipped four weeks later. I tried to cancel but that wasn’t possible. I finally received them and have waited a week for a response from customer service to process my refund as the website doesn’t allow for refunds, just exchanges despite operating within the refund window. I cannot speak to the quality of their products but their customer service is horrible. Proceed with caution.

Placed an order and the sweaters were itchy and did not fit. The return policy looks okay, they subtract a restocking fee, but I was willing to risk having to pay that in order to try on the clothing. I sent my sweaters back a few weeks ago and still no refund. I ordered from Quince (soft, but thinner cashmere), but the best thing is they are so easy to work with as far as returns, and exchanges. It is scary waiting so long for your refund - cashmere is expensive.

This company is a catastrophe. They messed up my order 3 times, then ran out of stock in the item I was trying to order. They made me subscribe to in-stock alerts, which forces you to receive daily email ads, and the items literally never came back in stock, anyway. I literally think they must be on the verge of bankruptcy based on how bad their operation is.

Bought one of the original cashmere sweaters based on New York Times Wirecutter review. Love the sweater! Great weight, great fit, great feel, great price. Went back and ordered two more. Their customer service was also great--went above and beyond on the second order. I'm only sorry they were sold out of so many colors by the time I got around to my second order.