At NAADAM, we’re dedicated to making the world’s softest knitwear at prices that make sense. By working directly with herders and cutting out the middleman, we’re able to offer premium cashmere and everyday essentials that are made to last. Our goal is simple: deliver timeless, high-quality pieces you’ll reach for again and again.
NAADAM (naadam.co) has 262 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
Showing 67 reviews with 5 stars · Clear filters
Van V.
I love Nadaam and own seven of their sweaters. I also gifted their sweaters to my son and daughter-in-law for Christmas last year. They are high quality cashmere and wear well. I highly recommend this company.
Risa
I had an issue with my order - the confirmation email was sent to spam. I received an email back very quickly, and the problem was fully resolved in a very short time. Excellent service.
Amanda L.
I love my Naadam cashmere!
Response from NAADAMSep 24, 2026
Hi Amanda, Thank you so much for the kind words! We’re so happy to hear you’re loving your NAADAM cashmere!
EW
Rodrigo and the Naadam customer support team went over and above to resolve my shipping issue for me. I am extremely grateful for their kindness and professionalism.
Response from NAADAMSep 1, 2026
Hi there, Thank you so much for your kind words! We’re so glad to hear that our team was able to help resolve your shipping issue. We’ll be sure to pass along your wonderful feedback to Rodrigo and the team. We truly appreciate you taking the time to share your experience with us!
Fran K.
I made a purchase back in mid July of a light weight open front cashmere cardigan that I fell In love with. It was on sale and I actually bought it right after it went off sale because of a lot of questions I needed answered about the size and the length while it was on sale. Their customer support team was outstanding. I was corresponding with Barbie. NAADAM graciously honored the sale price and sent it right out and I received the delivery in a few days. Unfortunately the cardigan looked like a coat on me because of my height. I received a return label immediately and sent it back via USPS. Although the return took longer than I expected once received my credit was processed immediately and a credit was issued very quickly!
Response from NAADAMAug 11, 2026
Hi Fran! Thank you so much for the kind review! We’re so happy to hear that Barbie and our Customer Support team were able to help make your experience a great one. We’re sorry the cardigan wasn’t quite the right fit, but glad we could make the return and refund process easy!
Alexandra J.
I mistakenly hit the order button for a sweater at Naadam. They don't offer a phone number so I had to send an email to ask them to cancel the order I was very pleasantly surprised to receive a response almost immediately. They contacted the warehouse and the order was cancelled and my money refunded. Excellent customer service from very professional employees. Thank you Naadam. I will certainly shop online at your company in the future!
Response from NAADAMAug 5, 2026
Hi Alexandra, Thank you so much for taking the time to share your experience! We're so glad to hear our team was able to step in and help with your order cancellation. We truly appreciate your kind words and look forward to welcoming you back to NAADAM!
Terri H.
I love Naadam and their clothes. They also have great customer service. Very rarely have I had to return an item, but when it was necessary; they always took great care of me, and I got the replacements back very quickly. Thanks, Terri Hazelwood
Response from NAADAMAug 5, 2026
Hi Terri, Thank you so much for taking the time to share your experience! We're so happy to hear that you love our products and that our team has been able to take great care of you whenever you've needed us. Your kind words mean a lot, and we truly appreciate your support!
KM
Love their classic sweaters- i have about 7 different colors now. Considerate, flexible, super fast response and resolution when ive needed to exchange.
Response from NAADAMAug 5, 2026
Hi there, Thank you so much for your kind words! We're thrilled to hear you've built such a collection of our Original Sweaters. It means a lot to know that our team has been able to help whenever you've needed us. We truly appreciate your support and look forward to keeping you cozy for many seasons to come!