NAADAMReviews of naadam.co

This was my first time ordering from Naadam, and while it took nearly two weeks to receive my items, I was very impressed with the quality of the sweaters. I had to return one and exchange another for a different size, and Barbie from customer service was incredibly helpful, even making an exception to their return policy, which I truly appreciated. The overall experience was positive, and now that I know my size (similar to Quince), I’d definitely order from Naadam again. However, I do have some concerns about their return policy—specifically the restocking fee, shipping costs (to and from without min order) and delivery times which could be a bit of a deterrent for future orders. Overall, I’d recommend Naadam for the quality, but be mindful of the return terms and shipping costs which competitors don’t have.

I purchased a sweater from this organization and the “Shopify” payment app moved too quickly to closing the deal before I could change the shipping address, resulting in the product being delivered to my Summer address. When I contacted management about this, they were extremely accommodating and offered me a code for a substantial discount for a future purchase. This company has excellent products. I wish they would abandon Shopify for their payment functionality, but found their response to the difficulties. This app created to be very satisfactory.

Honestly, my experience wasn't awful but was far from seamless. I really wanted a cashmere sweater and my friend had one from this company and I liked hers so I bought one (The Original). I live in Canada and the shipping to Canada is astronomical. I have a small business and ship to the US all the time, I charge a flat rate of $25 regardless of weight, etc. Personally. I agree with other reviewers that I think they can do better with shipping costs. I only ended up ordering because my husband was going to the US on a work trip and so I had it delivered to him there, however, I paid for priority shipping and after a few days with no tracking information, I had to reach out to the company to remind them to ship my sweater. It shipped after I sent an email and though it did make it in time, it should have been sent sooner as I paid extra to have it shipped priority. I wrote an email explaining this and also wrote about it in a review when the email from the company didn't explain why it took longer to ship. All of this happened in August 2024, it's now October 2024 and I've just received a refund for the priority shipping. So all in all, not a seamless experience but not too bad either. I really do like my sweater and though it did begin to pill after a few wears, it wasn't anything my fabric shaver couldn't take care of.

I had a pretty decent experience. Shipping was fast but I ordered in November so maybe it's busier during the holidays. I took off one star because the sweater I ordered for my boyfriend seemed to run very small for a large. I didnt try to return it because he wore it and we both decided it looked a little ill fitting. I decided to keep it as an oversized sweater for myself so I can't speak to the return process. I wanted to order another in an XL but I am concerned about size inconsistency and return process judging by other reviews.