NAADAMReviews of naadam.co

This company has unbelievably bad customer service and a total lack of transparency and integrity. As others have noted, they make it next to impossible to reach anyone by phone to actually talk to a human, and have incredibly rigid return (or even exchange) policies. So there's no recourse should something not fit (particularly problematic when buying merchandise for gifts where it falls outside the 30-day window). It's really a shame because a couple of their items seem nice, but I would urge anyone to stay far away from them. For one of the reviewers who is stuck with something they want to return and can't reach anyone, I'd suggest you call someone at one of their local stores (even regarding an online order) rather than waste your time in the futile email quagmire...I had more success there, despite the fact that it appears the stores are also given the runaround by the powers that be in this company to help customers.

Absolutely terrible customer service. I ordered a cashmere turtleneck, extra large, as indicated on the e-commerce invoice that they sent to me with the sweaters, but they included a size small sweater. I tried to return it and got endless resistance. It is not worth my time to go back-and-forth with these clowns to get $100 back, so I am giving the sweater away… To a person that is much smaller than May. The people at this company should take a course in customer service or perhaps spend a week or two at a good company, like Nordstrom’s to see how to treat a customer.

They never sent the $200 item I bought as a birthday gift over a month ago. There is no way to contact them. I don't know about the quality as it was never received. I'm trying to get my money back but don't know how.

Loved sweater but after 3 months (worn about 6 times) a small hole open up under arm in seam - was told by Naadam that their workmanship warranty is 30 days and the hole was my problem - disappointed but i guess you get what you pay for - too bad, sweater was soft and comfortable

This is to revise my earlier negative review based on the lack of coordination between Naadam and their shipper DHL and DHL’s horrible customer service. But all is well; the package did arrive. Naadam was responsive to my email inquiries and the recipient LOVES the sweater!

Horrible quality! I bought this $225 cashmere sweater and peeled everywhere after 1st wear. Bought another one shrunk so bad after first hand wash. Reached out to customer service and they said it’s my fault that I washed it wrong. I don’t know how they can still in business.

I was drawn in by Naadam's $75 cashmere sweater so asked for a gift card for Christmas. Redeeming that gift card proved to be an absolute nightmare. First the company they use to process payments (Leap) generated an email with a gift card and Naadam's site did as well. They both had different gift card codes and, after three days of back and forth, I discovered only the code that came from Naadam was usable. The person who bought the card for me only forwarded me the first one from Leap which was unusable. Next, a customer service agent told me the gift card could not be used for the $75 sweater (most of Naadam's other sweaters are 3-4x that price). Thankfully, this proved to be false because once I tried the proper gift card code it worked fine. I hope the sweater is worth it, it seems to get decent reviews. I've yet to get it, but Naadam has said it shipped after three days of effort trying to buy it. Persistence pays off I guess. The buying experience was an utter and complete nightmare.

Wow, I wish I had checked here before dealing with this company. I bought my wife a cashmere sweater for Christmas and had to guess if the size. It was a little too small so I emailed them and they said all sales are final they can’t exchange it for a different size. What a horrible company. Needless to say we will never use them again for anything and will post negative reviews anywhere and everywhere we have a presence online. I’m updating this review because my request was escalated and a larger size is being exchanged. I didn’t feel like it should have required escalation but either way it was resolved and the rep (Barbie) stayed calm and helped me even when I was clearly frustrated.