NAADAMReviews of naadam.co

Do not purchase from this company. Their return policy is absurd. Anything on sale is apparently "final sale" but they do not clearly state this except for in the fine print. The cashmere is low quality and the sizing is incredibly inconsistent. The pricing is apparently too good to be true.

I was really excited to order from them after eyeing their cashmere for months. I tried to make an exchange - their return portal doesn't obviously lay out how to do so. I contacted customer service and got a prompt response and thought "Great, this will be easy." That was 3 weeks ago. The Return/Exchange Portal is confusing. Their customer support only answers 1 out of 5 questions I ask to get clarity on how exactly I'm supposed to make the exchange. To be clear: you need to return the item, let them process it, then you'll get a credit and then you can purchase your new item. That's fine, totally fair – but their Return Portal is confusing. It says "you have credit" and tries to encourage you to make a purchase prior to the return but pay again. Given how taciturn their support team is, I was hesitant to risk paying again for something that I could be stuck with. I tried a hail mary and reached out to the social media team by leaving a comment. Of course, they replied right away and assured me someone would follow up. It's been several days now and we're clocking 3 weeks for something that really shouldn't be difficult. Clarity in responses from customer service is all you need. Not ignoring or hand selecting one question.

Ordered a "new" sweatshirt and pants combo. The pants I received were clearly a return and had a hole in them near the waist. I was told they have a "NO returns" policy so I got a used pair of pants with a hole in them.

Don’t expect your order anytime soon. When ordering they say it will be shipped in 3-5 days. It’s been 3 weeks and still nothing. If you order from these people your expectations should be very low.

Do not buy from this company. I purchased a sweater during the Cyber sale and was unaware there would be no refund or exchange possible. I paid $100+ and now have a sweater that is way too small for me. I reached out to customer service and they would not let me exchange this sweater.

I wish I'd thought to read reviews first! They were on GMA and I've had good experiences with GMA. This is the first *very bad* one. I asked if I could return the sweater, they said yes. The email said 3-5 days once they receive the sweater. What isn't clear at first is it's not a full refund -- they charge you again for shipping and handling which they tell you once there's a tracking number, and what's also not said up front is the refund just doesn't show up. They've had the sweater for 2 1/2 weeks now. I think I did get a truthful email from someone, maybe by accident, saying the sweater will sit in the warehouse for 15 days and after that it might take 10 days for them to initiate a refund and after that it takes up to 7 days for the refund to go through. None of this makes sense, tho. I mean, do they have soooo many returns they can't handle them? what is going on? After that, I kept getting stock replies of 'we're reaching out' (where?) 'check your spam email' (what? the money gets sent to a bank.) 'it takes up to 7 days to see a refund' (well, we're past that.) it's a runaround, which is sad, because it seemed like this was an ethical company.

i would give zero stars if i could, I bought a sweater on nadam, that did not work out. The total cost was $136 they charged me $22 or 15% of the total for shipping and handling to return it. Total ripoff, never again will I shop with a company that shamelessly hustles people out of their money.

Wow!! Very dissapointed! I thought I was the only one. I googled Naadam shipping and came across these reviews. They are all accurate!! No shipping, no response from customer care!