NAADAMReviews of naadam.co

After buying a classic sweater (mens), which I liked, I ordered three other items in the same size. Although I ordered the same size as the sweater, those three items were much, much larger. (I ordered the same size for all items.) Unfortunately the three additional items were "on sale" so I couldn't return them So be careful with the sizing from Naadam. They vary widely by product, in my experience. Otherwise, I like the product.

My first contact admitted they were not the correct level to address my issue and immediately moved me to someone who could. The second contact reached out to me immediately and followed up in a timely manner. Both contacts were professional and kind

The sweaters did not look like they did on the website. After I wrote an email complaining and requesting a waiver of the return feethey still sent me back a generic response just telling me that I have to pay $12 for a restock fee. Lousy customer service. I would never order from them again!!!

BEST COMPANY! BEST PRODUCT! BEST PRICE! I am blown away by Nadaam not just for their incredible clothing but for the way they treated me, one of their customers. I had a very small product issue and expected the usual back and forth you get with most companies. INSTEAD… their team jumped in immediately, solved the problem on the spot, and made the entire process effortless. Meredith was outstanding. The quality of their clothing is by far the best, BY FAR. It is soft, durable, and made to last. Somehow they offer it at a price that feels like a steal for what you are getting compared to the other luxury brands… but… real difference is the people. Every interaction I have had with Nadaam has been warm, professional, and genuinely caring… genuinely! They did not just check a box to fix my issue. They continuously went above and beyond to make sure I was happy and it is rare to find that level of service anymore. I am super grateful and now trust them more than ever to keep providing the best products and bring them to us! Between the product, the price, the quality, and the best customer service I have ever experienced, I am a customer for LIFE! I am on the website every season for new products and new colors…and looking forward to the pop up store in Venice near me!!! Keep creating NADAAM! - Matthew (Los Angeles)

I returned items from an order. It's been over 1 month and still haven't received a credit. I ended up having to file a credit card dispute. It's obvious that their warehouse lost the return or didn't scan it in because the tracking shows it was delivered to them on July 5th. It is no August 7th and still no refund. It's absolutely ridiculous that I will have to file a credit card dispute to get my money back when I followed their returns process exactly and used THEIR return label that they issued to me.

I've been buying from Nadaam for about 4 years and have nothing but great things to say about them. Love their product, everything fits perfectly and true to size (XXL). There was one shirt recently I wanted to return but, was not able, I sent an email to support and they got back to me in a few hours explaining, very nicely and professionally, that it was a final sale item and not eligible for a return. I didn't notice that at first on my receipt so looked again, and yep, it was stated right next to the picture of the item. It was a great deal on the t-shirt so I didn't mind and appreciated them getting back to me so quickly. Customer service is on top of things.

NAADAM is my favorite Cashmere of all times. I like that you treat the Mongolian Peoples with respect by giving them a share of the profits ! There is no Middleman! You take great care of the precious goats too! NAADAM is the finest quality! The representatives respond immediately and resolve my concerns!

Great customer service! Thank you so much:) Cheers, Claire