Philipp B.
My third experience over 5 years and my…
My third experience over 5 years and my last one: ordered various products in September. Was promised delivery in October. Now, in November, not only were my products not shipped as promised but: 1. One product just got cancelled no explanation. 2. The product that was promised as compensation got taken off the order too. Worst customer experience. Never again
Response from NAADAMMar 5, 2026
Hi Philipp, Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience this holiday season. We understand how frustrating it must have been to face delays, cancellations, and confusion around the items on your order. This is certainly not the experience we aim to provide, and we sincerely apologize for the disappointment. We did check in with our team and it appears the issue may have been resolved, but if things have still not been made right, please reach out to our Customer Care team at [email protected] with your order details and mention Trustpilot. Our team would be happy to take another look and help make this right. Thank you again for bringing this to our attention, and we truly appreciate your support of NAADAM over the years.