NAADAMReviews of naadam.co

I usually don’t post negative reviews, but I feel like this is important to share. I ordered a coat from this brand 20 days ago, well in advance of several holiday events. Their standard shipping timeline should have gotten it to me on time. But it never shipped, and no one informed me that it was backordered. There was no mention of backorders on their website at all. When I reached out to ask why I hadn’t received it, only then did they tell me it was backordered. I asked if they could send it expedited to make up for the inconvenience, and they agreed. Unfortunately, they ended up shipping it ground anyway, and here we are 20 days later with no coat in hand. Just sharing so others can be aware of this experience. Customer service and transparency matter!

I placed an online order for several cashmere sweaters on November 10. After weeks passed with no shipping confirmation, I contacted customer service on November 25. I was told the order would ship “that week,” but it did not. Over the following weeks, I received multiple, conflicting ship dates from different customer service representatives. Each time I followed up, the timeline changed. By December 11—more than a month after placing the order—I requested multiple times in writing that the order be canceled and refunded. I was told this request could be escalated. Despite that, the company fulfilled and shipped the order anyway, then informed me it was “too late” to cancel and that I would need to return the items after delivery. While I eventually received an apology email from the founder, it was oddly signed “Love, Matt,” which felt unprofessional given the circumstances. The only compensation offered was a discount code for a future purchase, which did nothing to resolve the situation or restore trust. The core issue wasn’t just the delay—it was the poor communication, shifting information, and failure to honor a clear cancellation request. Based on this experience, I would not order again and would caution others, especially if timing matters.

DO NOT SHOP HERE. You will not be able to return your purchase for a refund even if you paid full price. This happened to me. I purchased a cashmere sweater. Expensive purchase. It took 3 weeks to arrive and it did not fit correctly. There was no way to call customer service and no option to get a refund. I am going to dispute this with my credit card company. Since the only way possible to contact Naadam is through an email, I sent an email but got no response.

The sweater was low quality, rough and itchy. It cost $12.75 to return it and the return window is 14 days - which is also how long it took to come. There are so many better places to shop.

This company has terrible customer service. And delivery times I made an order on December 2nd and here we are 3 weeks later and still the items have not arrived. Not much help from customer service! I would advise Quince instead!

I placed an order for over $2000 in early November for Christmas. They did not deliver-sent several notes about how sorry they were, but woud not even refund shipping. Avoid!

Ordered on 11/2/25 a Signature Cashmere Color Blocked Quarter Zip Forest Green / L Quantity: 1 $248.00 Received email on 11/12 that order was a delayed. Offered a discount on another sweater. However, I needed this sweater. I originally ordered as a present for the holidays. Customer support could not tell me when delivery would happen. Then, heard nothing for over a month until I contacted them. They told me that they would send it out 12/15/25; however, that was going to be too late, and I asked for a refund. I have not received any response to my request for a refund.

I would like to give this company a zero, because i have still not received my order. and every time i reach out for a status update, they "move the goal posts" and the shipping date. No wonder 67% of reviewers give this company ONE STAR.