NAADAMReviews of naadam.co

Response from NAADAMMar 5, 2026

Hi Richard, Thank you for sharing your experience. We’re very sorry for the frustration caused by the changing ship dates and the lack of clarity around the backordered item on your order. During our peak holiday season, we did encounter some delays that affected fulfillment timelines, and we sincerely apologize for the inconvenience this caused. We also understand how important clear communication is, especially when items are backordered, and your feedback has been shared with our team as we continue working to improve both our order updates and overall fulfillment process. We appreciate you taking the time to leave your feedback.

Response from NAADAMMar 5, 2026

Hi Tammi, Thank you for taking the time to share your feedback. We're truly sorry to hear about your recent experience and understand how frustrating the delays with your order must have been. During our peak holiday season, we did experience some fulfillment delays that impacted shipping timelines, and we sincerely apologize for the inconvenience this may have caused. Please know this is not the typical NAADAM experience, and our team has been actively working to improve our fulfillment and shipping processes to prevent situations like this in the future. Thank you again for your honest feedback!

Response from NAADAMMar 5, 2026

Hi Ajay, Thank you for taking the time to share your feedback. I understand that international shipping can sometimes be seem expensive and we work closely to ensure we're providing the best international rate possible. We ship all international orders through Passport, who handles the shipping rates, and the amount shown at checkout is inclusive of duties and taxes. I wasn’t able to locate an order based on the details here to confirm the status of your cancellation and refund. If further assistance is needed, please reach out to our Customer Care team at [email protected] with your order details and our team will be happy to look into this for you.

Response from NAADAMMar 5, 2026

Hi there, Thank you for taking the time to share your honest feedback. We're truly sorry to hear about your experience and understand the frustration caused by the delays you encountered. This is not the typical NAADAM experience, nor the experience we strive to deliver to our customers. We did experience delays this season that impacted some orders, and our team is actively working to prevent situations like this from happening in the future. I wasn’t able to locate the specifics of your order based on the details here, but if this has not yet been resolved, please reach out to [email protected] with order details and our Customer Care team will be happy to look into this further. Thank you again for taking the time to share your feedback.

Response from NAADAMMar 5, 2026

Hi Carolyn, Thank you for taking the time to leave a review. I wasn’t able to locate your order details based on the information here to look further into this. If this has not yet been resolved, please email our Customer Care team at [email protected] and they’ll be happy to assist with locating or resolving the issue with your package.

Response from NAADAMMar 5, 2026

Hi Krista, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand the frustration of not receiving clear updates regarding your order status. This is certainly not the experience we want our customers to have, and our team is actively working to ensure these types of delays and communication gaps do not happen in the future. Our Customer Care team is also always available via email, and we sincerely apologize if it felt difficult to reach someone for assistance.

Response from NAADAMMar 5, 2026

Hi Dina, Thank you for taking the time to leave such a detailed and honest review of your NAADAM experience. During the holiday season, we did experience some delays that impacted our fulfillment times, and we sincerely apologize for the inconvenience this may have caused. While this isn’t typical of the NAADAM experience, our team has been actively working to ensure we’re better prepared for any delays during our busiest times of year. I'm glad to hear that Barbie was able to assist with your return, and we truly appreciate your feedback on our return policy. We’re continuing to review and improve our return process, and your input has been shared internally. If there’s ever anything further we can assist with, our Customer Care team is always happy to help at [email protected].

Response from NAADAMMar 5, 2026

Hi there, Thank you so much for taking the time to leave a review! We're so glad our team was able to help with your order adjustment and make sure the correct item was sent. We're also happy to hear you're loving your NAADAM piece!