NAADAMReviews of naadam.co

I was trying to get a christmas present before Christmas. I bought three sweaters. The website advertised I would recieve them before Christmas and I paid an expedite fee to make sure I would get them on time. The tracking later said I would not recieve them on time. I contacted customer service, who basically told me they wouldn't do anything for me, and they didn't do it politely. They did anyway. The shipping was changed and I got the sweaters just on time. I was really unhappy with this company temporarily, but they fixed my problem and the sweaters are nice too.

Where can i write a review on their website??? The men's sweaters run EXTREMELY small. My son is 6'5' and 166lbs, so very thin and tall, yet the XL sweaters are too much short for him in the arms and torso as well, and there is no extra room in them elsewhere. Haven't ordered the XXL because the size is continuously sold out, yet it seems that even that size would be too small from the looks of the XL sweaters. Beware if you are a taller/larger man, these sweaters are not meant for you unless you like your sweaters skin tight.

Order was placed on 12/1/25, and Naadam represents that with standard shipping the order would arrive in 3-10 days. Well, here we are nearly 3 weeks later, and the items have not even shipped yet. Customer service is an absolute joke -- most likely some underpaid overseas agent who has no clue what is going on and parrots what she is reading from a script. And now customer service has completely gone dark. Save yourself the headache & heartache and shop elsewhere. Many others are in my position wondering what is going on with their holiday orders. Abysmal company.

I ordered 3 sweaters on 11/25. When their status hadn't changed by 12/8, I contacted the company and was told they were just backed up but they would be shipped by the 10th. When their status hadn't changed by the 12th, I contacted them again. This time I got an apology from customer support and some individual also apologizing and saying the should be caught up by Wednesday (12/17) and offered me 20% off on my next order (less off than what was offered in the endless ads they've been sending since I ordered from them). The status hadn't changed by Thursday (12/18). When I went to send them a message again, I noticed that the latest email was an "Urgent" type of ad indicating it was the last day to order for standard shipping to get something by Christmas. I sent another message asking why they thought I would order anything more from them since it didn't look like I was going to get my current order by Christmas. Today (12/19) I got a message where they wrote "Our baaad" under the name of their company that starts the body of their emails. They said one of my items was backordered so they were going to take that off my order and give me a refund for it. Oh and they made up a custom code to use on a future order to get a big whopping $25 off. But right under this email was my PayPal notification that I had just received a refund that was actually the entire amount - they didn't adjust crud, they just cancelled my entire order less than a week before Christmas.

Ordered before Thanksgiving and my order won’t arrive until after Christmas. Unacceptable! This is my first Christmas bringing my fiancée to celebrate with my family, and I now have no gift for her. Wish I had read some of these reviews first.

Ordered a jumper on 1st December, and have been told since that it has got ‘lost in processing’. This was bought as a Christmas present so I asked them to send out a new one. Not only do they take a very long time to reply to any email, but I am constantly told that the matter is ‘being escalated’ and just get passed on to someone new. I have been offered a refund but I don’t want a refund, I want the item I paid for!! Still no closer to an outcome.

Besides the inconsistency in sizing I’m also very disappointed I keep being lied to about when my order will be shipped. They keep lying and pushing the date out. I ordered a coat on dec 1st and was told it would be shipped by the 16th, now it’s not shipping until next week? But it’s Christmas. I see others noting customer service starts ignoring when refunds are requested - talk to your bank! That’s what I’m doing if they continue to lie to me and don’t ship this. Very low quality for such cheap items from china anyway…

Very frustrated - I have been waiting for an order for a month and it hasn’t even shipped yet. I’m so disappointed in this process, I have now been told 4 guaranteed ship dates and none have come to fruition. This is the main gift for my wife for Christmas and now I have only 4 shipping days left to try and find something. I sent your CS team a note praising you and letting them know how I had wanted to do this for my wife for so long and now it’s a few days before Christmas and I don’t know what I’m going to do.