Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Hi Denise,
Thank you so much for your lovely review! We are really pleased to hear that Abbie was able to help and get your issue sorted for you.
We will be sure to pass your kind words on to Abbie. We know that she will really appreciate them! 😊 It is fantastic to hear that you had such a positive experience with our support team.
Thank you again for taking the time to share your feedback and for being part of the Myzone community. We truly appreciate it!
- The Myzone Customer Care Team
GI
Giedrius
Bad support experiance
I have been using Mz belt for bit more than three years untill ir naturally broke, in 2025 december I have bought new Myzone Max heart monitor, after 6- 7 months it got loose inside, so I contacted support, and it was rought jurney... I had to send broken one to Myzone, and since then already two months of support mostly ingnoring my messages, was still waiting for replacement one, untill I got email that my case is closed. So hope others have better experiance, but in my case I guess just lost 150€ because support incompetence
Response from MyzoneSep 29, 2026
Hi Giedrius,
We are truly sorry to hear about the experience that you have had with our support team and that this has taken so long to resolve. I completely understand how frustrating it must be to have been waiting so long for a replacement, especially after having to send your faulty device back to us.
I would really like to help get this resolved for you. If you could please reply to the email that we have sent you through Trustpilot with a few more details, I will be more than happy to chase this up with our team and find out what has happened with your replacement.
Thank you for bringing this to our attention, and I am sorry again for the inconvenience and frustration this has caused.
- The Myzone Customer Care Team
SA
Sara
Great communication and solutions to my…
Great communication and solutions to my issues - Thank you guys so much!
Response from MyzoneSep 25, 2026
Hi Sara,
Thank you so much for your lovely review! ❤️ We are so pleased to hear that you have had a positive experience with our team and that we were able to help resolve your issues. Your kind words and appreciation mean a lot to us! Thank you for being part of the Myzone community. 😊
- The Myzone Customer Care Team
JC
jonathan C.
Great product, great support
I have been using MyZone and one of their heart rate monitors for over 3 years and their devices and team have never let me down.
I am currently 8 months in to my Diamond status and needed to ask My Zone to pause my status to prevent me losing it while I recover from yet another surgical proceedure. Abigail at My Zone actioned my requst within a few minutes of me sending it.
I think this is the third time in as many years that I have asked for their support and they have provided it quickly and comprehensively. Why can't other companies be like them??
Response from MyzoneSep 11, 2026
Hi Jonathan,
Thank you so much for your fantastic review and for being part of the Myzone community for over three years!
We are so pleased to hear that our devices and team have continued to support you throughout your Myzone journey. We will be sure to pass your kind words on to Abigail, who will be delighted to hear that she could help so quickly with your status freeze.
Wishing you all the very best with your recovery, and we hope to see you back continuing your Diamond status journey when the time is right! 💎
Thank you again for your continued support and for such wonderful feedback!
- The Myzone Customer Care Team
LH
Laura H.
Frustrating delays and faulty item.
Don't get me wrong, the contact I've had has been friendly and polite. My problem is that I was sent a myzone which didn't charge and upon following all of the instructions on returning it, have nothing to show for my purchase. The customer service agent has now asked for proof of postage after providing me with a free post returns slip. I (perhaps foolishly) didn't record myself putting the parcel into the postbox. Goodness knows what will happen next, but I am still without a myzone and no sign of my money back, or a replacement.
Response from MyzoneSep 9, 2026
Hi Laura,
I am so sorry to hear about your experience and the frustrating delays that you have faced. While I am pleased to hear that the contact that you have had with our team has been friendly and polite, I completely understand how disappointing it must be to still be without your Myzone after receiving a faulty item and returning it.
Please reply to the email from Trustpilot requesting your contact details, and I will be happy to look into this personally for you. I will do my best to get this investigated and help get the situation resolved as quickly as possible.
Again, I sincerely apologise for the inconvenience and frustration this has caused.
- The Myzone Customer Care Team
JW
Jayne W.
In the past five years I’ve bought two…
In the past five years I’ve bought two MyZone trackers. The most recent one lasted only two and a half years before the battery failed. In my experience this product simply isn’t fit for purpose as a fitness tracker.
When I contacted customer service they suggested I try a friend’s charging cable. The unit is now flashing white, which indicates it has failed completely.
I’d describe MyZone as more of a gimmick than a proper fitness tracker — it essentially only measures heart rate. Somehow it has become standard equipment in David Lloyd clubs for their Blaze classes, where people are encouraged to have their names displayed on the leaderboard. Personally I have no interest in that, and if I ever did I’d simply borrow a club device.
Overall, my experience with MyZone has been disappointing. I’d recommend investing in a proper fitness watch instead — one that monitors all your stats, plays music, and displays notifications, so you don’t even need to take your phone to the gym.
Response from MyzoneSep 2, 2026
Hi Jayne,
Thank you for taking the time to share your experience with us. We are genuinely sorry to hear how disappointing your experience with Myzone has been, particularly after investing in two trackers and having your most recent device fail after just two and a half years.
We completely understand why you feel frustrated, especially when you rely on a product for your workouts and expect it to provide reliable performance over time. We are also sorry that the troubleshooting advice you received did not resolve the issue and that the device is now flashing white. We appreciate how disappointing that must have been.
Your feelings are completely valid, and we certainly do not want you to feel that your concerns have not been heard. While we understand that Myzone may not offer all of the features you are looking for in a fitness tracker, we’re grateful for your honest feedback on both the product and your experience with our customer service. Feedback like yours is important in helping us understand where we need to improve.
We are truly sorry that Myzone has fallen short of your expectations, and we appreciate you giving us the opportunity to hear about your experience.
- The Myzone Customer Care Team
LA
Lauren
Fast response
Very fast response from myzone and fulfilled my request straight away! Very happy with their service.
Response from MyzoneSep 2, 2026
Hi Lauren,
Thank you so much for your fantastic 5 star review! We are delighted to hear that our team was able to respond quickly and fulfil your request straight away. We really appreciate you taking the time to share your experience, and we are so pleased that you are happy with our service! 💙
- The Myzone Customer Care Team
SP
Stephen P.
Good hardware let down by poor software.
First of all, the good: The belt fits comfortably without slipping and the MZ-3 sensor is sensitive & accurate. Live display in the app of parameters during exercise is good & post-workout record is clear with good use of colour in the graphs.
BUT then....the not so good: the app is non-intuitive with incomprehensible symbols, no tooltips or help, and over-busy screens are packed with un-configur-out-able distractions. ANY app needs either intuitive use OR a proper user manual for reference...there is neither here.
I've lost several workouts from no autosaves and the difficulty in finding where to perform this basic function. And offering a 'trim' function (to truncate a workoiut from either end) is good, but isn't a substitute for proper 'start' & 'stop' recording functions. The review functions that summarise info from past workouts are ill-thought out with poor configuration options that lead to endless scrolling. And the 'contact other Myzoners you might know' with an endless list of people selected only by living in the same country, is positively CREEPY. I could give much more detail but this isn't the place.
This is a review based on my first dozen or so uses of this (MZ-3) device. Of course with more time & familiarity some of the usability problems may diminish: some will clearly remain.
A further criticism is that (in common with much of today's new tech) the question "WHY would I want to use this and how does it fit in and communicate data with the ecosystem of other apps or gadgets available and which I may already use?" is not answered.
It (BTW, for Americans) is a completely different question to "HOW do I use this?"
Addendum 8.9.26 after Myzone response: This is as good an initial response as one could reasonably hope for, and I am appreciative of the considered reply from which it is evident that the thrust of my comment has been understood. The issue now is whether it will be followed-through on...or quietly dropped. One might also expect a good follow-up to include additional information-gathering & analysis to inform the necessary UX modifications. I do hope this happens.
Response from MyzoneAug 26, 2026
Hi Stephen,
Thank you for taking the time to share such detailed and thoughtful feedback. We really appreciate you highlighting both what is working well with the MZ-3 and the areas where you feel the experience could be improved.
We are pleased to hear that you are finding the belt comfortable, the sensor accurate, and the workout data and colour-coded graphs useful. At the same time, we are sorry to hear that aspects of the app have made your experience more difficult than they should be, particularly around navigation, recording and saving workouts, and reviewing your activity.
Your comments around the difference between explaining how to use a product and explaining why it fits into a wider fitness ecosystem are particularly valuable. We understand that a good user experience should make these things clear without requiring users to spend significant time figuring them out themselves.
We will make sure your feedback is shared with the relevant teams, especially your points around usability, configuration, workout saving and the overall app experience. Feedback this detailed is extremely helpful as we continue looking for ways to improve Myzone.
Thank you again for giving Myzone a try and for taking the time to provide such constructive feedback. We hope that as you become more familiar with the system, your experience continues to improve.
- The Myzone Customer Care Team
