Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
myzone.org
Website
myzone.org
Category
Personal Care
Location
Chicago, Illinois
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was stuck in an issue related to my account due to a typo error while account creation. Tried everything possible but it wasn't working, was hopeless and thinking that now I won't be able to use this device would have to through it and have to buy a new one, which is already quite expensive.
Luckily I reached out My Zone support on LinkedIn and they resolved the issue and made my day.
Lesson learned: Don't waste time, reach them out directly and they are really supportive. You can count on them.
Response from MyzoneSep 3, 2025
Hi Ateeq,
Thank you so much for your kind words! 🌟 We’re really glad we could help get your account sorted and save the day. Don’t ever hesitate to reach out, our team is always here to support you whenever you need us. 💪
- The Myzone Customer Care Team
CL
Claire L.
Amazing service Abby was great very…
Amazing service Abby was great very patient and helped me immensely with my issue, I’ve had my device for a few years, and I was loosing charge daily, I tried to purchase, a new device as this myzone device promotes me to make sure I keep up with exercise, am nearly on platinum didn’t want to loose all my hard work getting their! And my purchase wouldn’t go threw I contacted myzone and Abby replied very quickly it took a few days because of my work situation, Abby was very patient and thorough and managed to guide me threw my issue and my device is on its way so a BIG thank you to Abby she is a credit to you.👌👌
Response from MyzoneAug 27, 2025
Hi Claire,
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Abbie was able to support you so patiently and get everything sorted for you. Congratulations as well on being so close to Platinum. That is an amazing achievement, and we’re glad your Myzone device is helping to keep you motivated along the way! We’ll be sure to pass on your kind words to Abbie, she’ll be thrilled to know she made such a positive impact. 💪🙌
- The Myzone Customer Care Team
MC
Musmus C.
The myzone belt is just awful
The myzone belt is just awful. I just recently replaced my belt and this new one did not record my August 1st and 5th MEP accurately. My MEP was supposed to be up to 250 because that is the goal I have been sticking to but to my greatest surprise,😳 it gave me a 90 on August 1st and a 0 on August 5th. I have emailed them and no one has reached out. They need to give me at least 500 MEP for those 2 days or take their belt and give me my money back
Response from MyzoneAug 11, 2025
Hi Musmus,
I’m really sorry to hear about the trouble you’ve had with your new belt and the issues recording your MEPs on August 1st and 5th. I completely understand how frustrating this must be, especially when you’ve been working hard to hit your goals. I’d really like to take a closer look into what went wrong for you. If you could reply to the email request I sent with a few more details, or alternatively send us a DM on Instagram or Facebook with your information, we can investigate this further and work on getting this resolved for you.
- The Myzone Customer Care Team
CL
Carla L.
Kom niet eens aangemeld
Kom niet eens aangemeld, ze sturen een nieuwe link naar mij mailadres en als ik die invoer om nieuw wachtwoord in te stellen is het mailadres fout. Dan ga je naar helpdesk staat mijn vraag niet in de dropdown en kan ik dus het probleem niet voorleggen. Te vermoeiend om er nog meer energie in te steken ga ik liever gewoon naar de sportschool
Response from MyzoneJul 29, 2025
Hoi Carla,
Het spijt me enorm te horen dat je zo'n frustrerende ervaring hebt gehad. Dat is absoluut niet wat we willen voor iedereen die net begint.
Als je ervoor openstaat, help ik je graag om dit op te lossen. Als je wat meer informatie kunt delen, zoals het e-mailadres waarmee je je hebt aangemeld via het verzoek dat ik je per e-mail heb gestuurd, kan ik het onderzoeken en je direct helpen.
Als je in de toekomst meer hulp nodig hebt, kun je beter rechtstreeks contact opnemen met ons team via https://www.myzone.digital/nl/kennis/kb-tickets/nieuw
We willen je graag zo snel mogelijk weer aan de slag helpen.
- Myzone Klantenservice
MO
Morgan
Abbie was terrific
Abbie was terrific! She was knowledgeable and knew exactly what to do to troubleshoot my issue and resolve it quickly.
Response from MyzoneJul 18, 2025
Hi Morgan,
Thank you so much for your kind words! We are thrilled to hear that Abbie was able to assist you so effectively. We will be sure to pass along your feedback. She will be delighted to know she made such a positive impact. If you need anything else, we are always here to help!
- The Myzone Customer Care Team
LS
Laurence S.
Proud MyZone user since September 2018…
Proud MyZone user since September 2018 and I am still using the same device, so 'pounds per use' must be into the pennies by now because I have accumulated over 200,000 MEPs!
MyZone is much more accurate than my Apple Watch. I have contacted MyZone support more than 10 times over the years because my family all have a MyZone and they have always been delightful to deal with, especially Kerry, thank you for supporting my health journey, you make it so much more informative and fun :)
Response from MyzoneJul 9, 2025
Hi Laurence,
Thank you so much for your amazing review and for being such a loyal Myzone user since 2018 – over 200,000 MEPs is an incredible achievement! We're so glad to hear your device is still going strong and that you've found real value in your journey with us. It means a lot to know you've found Myzone to be both accurate and motivating. We're especially happy that our support team, and Kerry in particular, have made a positive impact over the years. Thank you again for being such an important part of the Myzone community – here's to many more MEPs to come! 💪❤️
- The Myzone Customer Care Team
MB
Michael B.
Another month another problem!
Another month another problem!
Reverted to my old MZ-3 as my newer MZ-Switch was very inaccurate compared with my wife's Apple Watch and my blood pressure monitor (12% error.)
Now my MZ-3 connects to I-Phone but readings do not change - all keep at zero (heart rate, Myzone points and %.)
Also tried MZ-Switch but same problem!
I believe this to be yet another Myzone problem - two different monitors that don't work.
Currently awaiting response from Myzone - disappointed!
Response from MyzoneJul 9, 2025
Hi Michael,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered.
We completely understand how disappointing it must be to face problems with both your MZ-Switch and MZ-3 devices. Please know that our team is currently reviewing your case and will be in touch to help resolve this.
For clarity, it's worth noting that the accuracy of heart rate data can vary depending on where the device is worn. The MZ-3 chest strap uses an ECG sensor, which provides clinical-grade accuracy when worn correctly. In contrast, the MZ-Switch in wrist mode—and devices like the Apple Watch—use optical PPG sensors, which can be affected by external factors such as skin tone, motion, and placement.
It's also unusual for both devices to show 0 readings, which suggests there may be a connectivity or app-related issue that we can help troubleshoot. With any technology, issues can occasionally occur, but we're committed to supporting you and getting things working properly again.
We sincerely apologise for the inconvenience and appreciate your patience while we work to put things right.
- The Myzone Customer Care Team
ML
May-Ling
Abbie was able to help me so I would…
Abbie was able to help me so I would not lose my Ranking because of device failure. She was quick to answer and eager to help. Thank you, Abbie
Response from MyzoneJul 4, 2025
Hi May-Ling,
Thank you so much for your kind words! We're so pleased to hear that Abbie was able to help you and ensure your ranking wasn’t affected. We know how important that is, and it’s great to know she could step in quickly and provide the support you needed.
We’ll be sure to pass your thanks along to her—it’ll mean a lot!
Thanks again for taking the time to share this. We're always here if you need anything else.
- The Myzone Customer Care Team
