MyzoneMyzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Myzone (myzone.org) has 922 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Peter H.
Very good support provided, would recommend
Response from MyzoneApr 8, 2026
Hi Peter, Thank you so much for your kind words! We are really grateful for your feedback and so happy to hear you had a positive experience with our support team. Your recommendation means a lot to us, and we are always here whenever you need us 😊 - The Myzone Customer Care Team
John
Always had great communication from MyZone, if thats asking about my maximum heart rate and getting it adjusted to ordering new straps for the monitor. Always spot on and really helpful, would highly recommend MyZone.
Response from MyzoneApr 8, 2026
Hi John, Thank you so much for your kind words! We are really grateful for your continued support and are thrilled to hear that you’ve had such positive experiences with our team, from heart rate support to ordering new straps. It’s fantastic to know everything has been spot on and helpful for you. Your recommendation truly means a lot to us! - The Myzone Customer Care Team
Niki S.
I started troubleshooting with the MyBot and wasn't able to be assisted so got connected with a human. I received a message right away that there may be a delay in response, however, I received a reply and solution within several hours. The person that worked on my case was very helpful!
Response from MyzoneMar 31, 2026
Hi Niki, Thank you so much for taking the time to share your experience! We really appreciate your patience while moving from MyBot to our support team, and we are so glad to hear you received a helpful and timely resolution. It means a lot to know our team was able to support you effectively. Your feedback truly motivates us to keep improving. 💙 - The Myzone Customer Care Team
V M.
Great customer service
Response from MyzoneMar 31, 2026
Hi V, Thank you so much for taking the time to leave us a review! We are glad you had a great experience with our customer service team. Thanks again for your support 💙 - The Myzone Customer Care Team
Ciara O.
Great and very professional, quick response and so easy to deal with.
Response from MyzoneMar 31, 2026
Hi Ciara, Thank you so much for your kind feedback! 😊 We are really pleased to hear you found the experience professional, quick, and easy to deal with. Thanks again for taking the time to share your review and for being part of the Myzone community 💙 - The Myzone Customer Care Team
Darren
Very quick reply.
Response from MyzoneMar 30, 2026
Hi Darren, Thank you for taking the time to leave us a review. We are so glad that we could get your request resolved quickly! If you ever need anything else, we are more than happy to help! - The Myzone Customer Care Team.
Nina Hoch E.
The support team knew exactly what my issue was and went right to work to fix it. I knew the next morning when i put my myzone on it was resolved. I love my myzone, i hate it when i forget it.
Response from MyzoneMar 31, 2026
Hi Nina, Thank you so much for your review! 😊 We are really glad to hear the team could quickly identify and resolve the issue for you. That is exactly the experience we aim to deliver. Even better that everything was sorted and ready to go for your next workout! And we love that you love your Myzone (we know that feeling when you forget it! 😅). Thanks again for being part of the Myzone community 💙 - The Myzone Customer Care Team
Helen
Myzone app is a fantastic motivator! Customer service is outstanding too; Abbie in support rep got back to me within just 10 mins with a thoughtful HUMAN response having already fixed my recorded target HR. (This wasn't an app glitch but due to an anomaly with my actual HR for one workout). I'm most impressed. Highly recommended!
Response from MyzoneMar 31, 2026
Hi Helen, Thank you so much for your kind words! 🙌 We are thrilled to hear that Myzone is helping keep you motivated, and that you had such a positive experience with our support team. We’ll be sure to pass your feedback on to Abbie, she will be delighted to know she made such a great impression! It’s great to hear everything was resolved quickly and that you’re back on track. Thanks again for your recommendation and for being part of the Myzone community 💙 - The Myzone Customer Care Team
