MyStart HealthReviews of mystarthealth.com

Update I received meds yesterday. I understand there were problems at the pharmacy end and the company reached out to me. I appreciate them working to resolve the issues. Thank you! I did get a 20% discount and a call from a supervisor who assured me that my meds would go out this week. I am waiting to see if they arrive. 🤞🏻

It's been 9 days since my prescription was approved. Minus weekends and holidays it's almost a week of business days. I'm not happy that I paid so much money and haven't received anything yet. I'll update my results but at this point I'm frustrated with this. After receiving two automated replies that they are switching pharmacies I'm less hopeful that I will see my order anytime soon. Update 1/24: finally got an email reply saying that the are refunding 20% to me and say that my order will ship shortly. I still don't believe it will. They have until Wednesday. If it's not shipped by then I'm asking for a refund or disputing the charge with my bank. Update 1/26: Now they are telling me they are switching back to their original pharmacy. So it's more than likely going to be another 5-7 business days until it ships. This whole ordeal has been exhausting. I wish I had checked trustpilot reviews prior to ordering from this company. Update 1/27: Just received an email telling me they sent my prescription to the pharmacy... Again. This is the 3rd time I've been told they sent my order to the pharmacy in the last 3 days. Not sure what's going on but it sure doesn't leave me feeling confident.

UPDATE 2/12: MyStart issued a refund and followed up with a call to ensure I was happy with the outcome. Bravo! INITIAL review 1/22: I was very excited to move over to MyStart Health from a different provider. However, I have been waiting 3 days and there has been zero movement with my order. If there is no progress tomorrow, I will be late for my weekly injection. At this point there is no sign of the order even being fulfilled, yet they seem to have no problem taking my $447. If there is no movement tomorrow, I will be disputing it with my credit card company. This is too much money to spend for such poor service and no product!

I had some issues with my order being delayed, customer service reached out after I left a review, gave me a percentage of refund for the inconvenience. Still waiting however have been assured it will be delivered by next week.

I’ve been with My Start Health for 12 weeks. The first order sent to me was only for 1 month, even though I had paid for 3 months. So I called and was referred to the pharmacy. The gals at the pharmacy took me seriously, checked to find their error, and sent the remaining amount right away. I’m now starting my second 3-month vial but hope to increase the dose, as I’ve plateaued, so Tyrese referred me to the clinical phone number, which I will call tomorrow for advice. He also helped me pause a proposed new vial to be sent out this week, way before it was needed, so he put it on a 2-month hold. I appreciate Tyrese calling me to make sure all was OK. After reading several negative reviews on this site, I’m a bit nervous about this company but have my fingers crossed, hoping they will continue to provide excellent customer service.

Great company ! The product is compounded but still very effective. The price is reasonable for a 3 month subscription and they ship the product to you. If you have any issues customer service is very helpful. Tyrese in customer service is very friendly and helpful!

Tyrese was excellent, speedy, professional and helpful.

I placed my order on January 5th and was approved by the Physician the same day. It was sent to pharmacy and said that it would take 7 days to fill. It is now January 20th and they still have not sent out my order. I have called and emailed numerous times and they keep telling me the pharmacy is back logged because of the holidays. Today was told that they are in the middle of switching pharmacies. Not thinking I will get my order. Take my advice, do not order from this company!!