MyStart HealthReviews of mystarthealth.com

I started in September 2025 and have lost about 25 lbs. However, I find the website, communication & medication instructions very confusing. I’ve received different compounds each time causing the dosage instructions to change. I requested a reduction & received an increased mg & needed to figure out on own how to adjust dosage. It is very difficult to communicate online, I’ve tried to cancel twice. When you call the 1st response is to offer a discount to continue. I was finally able to cancel today. My health is generally good, but for people who are having difficulty, I don’t think this company is the best to use. All you need to do is answer a few questions and you get meds. There isn’t much oversight. Most folks really needing this help should find a company that has better medical oversight. I also just saw they received a FDA warning letter for false advertising & misleading information.

Trial basis only. Apparently forgot to cancel after trial. No incentive to review.

The process of sifting through the hundreds of companies that compete sucks. So far so good though. I didn’t trust them in the beta d wanted more feedback of where my application was at but after a few attempts they came through. I ve o my had one delivery so far but so far good there.

The customer service is very nice. The pricing is also great! But the turnaround time thou has been pretty long. It’s been 14 days so far and my dose is now over due. They have given me some compensation for the inconvenience which was very appreciated. I will go back and rerate once I receive my shipment.

Update: after my review the company rectified the situation and I received my prescription a couple days later. I appreciate them being responsive just disappointing that I had to leave this review to get a response. Sounds like the are trying to turn things around. My initial experience was very positive but now I’ve been waiting almost 3 weeks for my prescription to be filled. They charged me immediately but now I can’t access the portal and no sign of shipping on my order. Very frustrated. If I don’t hear back soon I will be disputing the charge with my CC company. Poor customer service overall.

I had some issues with my order being delayed, customer service reached out after I left a review, gave me a percentage of refund for the inconvenience. Still waiting however have been assured it will be delivered by next week.

I spoke with a customer service representative for an initial interest call. He was pleasant and charismatic, which was very promising. I was on a GLP-1 in 2025 for 3 months with fantastic results and was transparent with the representative about my desire to use the medication short term (no more than 6 months) to aid with my plateau. I mentioned that it was important for me to start on the right dose and indicated that I could prove my prior dosage amount and/or have my primary care doctor confirm the need for an initial higher dose, as I am regularly monitored and have been working on staying out of “pre-diabetic” range for the last two years. The representative assured me that with my previous prescription, I would be able to continue on the 10mg without issue. Alright. You’ve got me. I took all of the initial assessments and shared the information about my previous GLP-1 prescription and experience on the assessment forms. Great. The forms appeared comprehensive, but easy to complete. Everything was looking good so far. Fast forward to being required to pay for a 3 month supply BEFORE I find out which GLP-1 options I am even eligible for (thankfully I was eligible for compounded Tirz, which was the goal), I see that my order was only approved for lowest dose (2mg) and was “sent to the pharmacy”. I did reach out to Clinical Support immediately after receiving the alert that the provider had approved an order so that I could share my previous prescription information and proof and hopefully get things adjusted quickly, but the provider team indicated that they only start orders out from the minimal dosage and titrate up slowly to ensure minimal side effects. Oof. Frustratingly different from my initial interest call. Had I known this, I would not have gone with MyStart. However, the “start at the bottom and you’ll get there eventually” strategy is deceptively genius from a business standpoint. Without being familiar with what results one can expect from dosage differences, this almost guarantees that subscribers (myself, anyway) commit to at least 6 months before seeing significant results. By the time they get to their goal, they’ve potentially spent way more time and money on the medication than necessary. To their credit, the provider approval WAS a quick turnaround after the initial order on 1/9, but my order is still showing as “sent to pharmacy” on 1/17. Like many other recent reviews have indicated, the turnaround time from placing your order to receiving it doesn’t line up with what is advised - Potentially from an influx of holiday/new year, new me orders having production and shipping time backed up? I do hope to eventually receive my order, but I encourage MyStart to offer better transparency from the beginning. It seems like the customer service team is not entirely familiar with provider procedure and policy, if I am to assume that the incorrect information given to me during my interest call wasn’t intentional. So far, what has been explained or advertised hasn’t exactly lined up, and I’d expect more communication regarding delays to be forthcoming rather than feeling left in the dark. Fingers crossed for the follow up review. UPDATE 2/6: Updating with a rating change! Why? Soon after my review, top management reached out to discuss my issue. He listened, shared that he was going to follow up on my concerns, and told me when he would circle back around with me. I was pleasantly surprised at the follow through. He clarified the policies of the practice I’d been paired with and how they assign dosages. The rep from the initial interest call didn’t give me the correct information - they start you from the bottom unless you’ve VERY recently been on a specific dose and need that refilled. Hopefully some retraining can occur to avoid similar mistakes in the future. But two things did happen after I was given the correct info: I was provided a more realistic titration plan that requires me to call back before my three months are up and my order was overnighted, it seemed. The medicine itself: standard compounded solution that was shipped in three vials. The package was cold and included a thermometer for recipients to confirm that their supply was kept over the minimum temp during transit. Loved that! It included enough syringes, but no alcohol pads for sterilization, which I would definitely recommend. Based on the company’s quick and efficient problem solving, I’m much more hopeful that they will continue to have their actions align with their words. Another update coming once I get to my next call in!

Updating my review from 1 star to 3 stars. I ordered on Jan 7th and didn't receive my product until Jan 29th. Not sure if it was just because I left a bad review or because MyStart got stuck with a bad Rx provider in Michigan and had to switch? We will see what happens on my next order. If it happens again, back to 1 star. If it truly was an error with the Rx provider and the 2nd order ships on time, I will revise to 5 stars after the 2nd order is received in May 2026. Will update then.