MyStart HealthReviews of mystarthealth.com

Update of my previous review. I have been on the medication from My Start. I have lost 1 pounds. My blood sugars are really the only change I noted. They have been in normal to low range. I can say the owner "Matt"of the company went out of way to try and help with my weight loss. Switched from sublingual medication to injection. Refunded all my money for the first month. I paid for the second month but I again lost no weight. I used again for another month, no change. I will give 5 stars for customer service but I would give 2 star for the product for me. 5 stars for Matt trying to help with his product and trying to help me; he did give me all my money back completely; which I completely appreciate.

Akeelah was very helpful and professional. She was able to guide through the needed steps to clear up the problem

Tyrese was great and polite.

Jena a real pro, answers all questions, thanks for the help

Tyrese was great and helped fix my issue.

I would have given this a five star review if they would have sent my medication on time. The 1st dose was sent about 10 days after joining. The second dose was received 12 days past the date I was to take it. The 3rd dose was10-12 days late. The 4 th dose I am waiting on now will be 2 weeks late tomorrow. I was planning on switching to another company and had already requested a refund for the dose I’m waiting on now until a representative from the company called this morning. His name was Tyrese and he was very apologetic about the issue. He stated that my order should come at the end of the week and gave me a 10% discount on all future orders. Also gave me a discount on this month’s order. Therefore since Tyrese was so helpful and is the first person that has ever reached out to me, I decided to give them another month to get it here on time.

The customer service is very nice. The pricing is also great! But the turnaround time thou has been pretty long. It’s been 14 days so far and my dose is now over due. They have given me some compensation for the inconvenience which was very appreciated. I will go back and rerate once I receive my shipment.

Update: after my review the company rectified the situation and I received my prescription a couple days later. I appreciate them being responsive just disappointing that I had to leave this review to get a response. Sounds like the are trying to turn things around. My initial experience was very positive but now I’ve been waiting almost 3 weeks for my prescription to be filled. They charged me immediately but now I can’t access the portal and no sign of shipping on my order. Very frustrated. If I don’t hear back soon I will be disputing the charge with my CC company. Poor customer service overall.