MyStart HealthReviews of mystarthealth.com

Updating my review from 1 star to 3 stars. I ordered on Jan 7th and didn't receive my product until Jan 29th. Not sure if it was just because I left a bad review or because MyStart got stuck with a bad Rx provider in Michigan and had to switch? We will see what happens on my next order. If it happens again, back to 1 star. If it truly was an error with the Rx provider and the 2nd order ships on time, I will revise to 5 stars after the 2nd order is received in May 2026. Will update then.

I really regret trusting MyStart with my order. At this point, I don’t feel like I can rely on them at all. Every time I reach out to customer service, they give me the exact same scripted information, and they keep promising my order will ship “soon.” Yet every time the promised date arrives, they push it out again with no real explanation. What’s even more frustrating is that I have to follow up with them every single day just to get an update. It should be the company keeping me informed—not the other way around. This whole experience has been exhausting and disappointing. I genuinely hope things still work out, but the lack of transparency and the constant delays have made me seriously question whether MyStart is trustworthy.

Thank you for your excellent service

I am editing the review below (which was 2-stars) because I did receive a call from a MyStart supervisor who promised to expedite my order and also gave me a 20% refund. The was on a Monday, and my order arrived from Florida on Wednesday. I am now a satisfied customer. The package is very professional and everything is in good order. They do need to improve on the scripted phone callls with no follow up, but I believe they were backed up on orders from the holidays + increased demand. I signed up MyStart Health on 1/04 and sent them almost $678.00 They promised to ship Tirzepetide to me within a few working days. Timing was important to me because I only had two doses left (from a different company) and did not want to miss out on any injections. The order supposedly went to their pharmacy on 1/4, but still has not shipped after 8 days. I am nowout of medication. I've spoken with three different reps from the company via email, and each promised to get right back to me with a report after they "consult with their team." None of them have done so. AND their help line does not even work. It either makes a weird noise or hangs up on me before I can speak. I am scared that I just spent $700 on a scam company.

Paid for 3 months. Confirmed they are only shipping me 1 month. Dose is less than half the dose I am currently on. Order has not been fulfilled at the pharmacy and I was told by Mia at customer service that they may not be able to cancel and refund my credit card because they mark it in the system as complete completed (when it’s not). Stay away from this company. Go to your regular doctor.

I was so excited to work with this company as they have options I could afford. I was told that my order would be shipped out in 2 days, and it has been a week. I tried calling the company to check the status and it's been crickets. My fear is that they are like the other weight-loss companies that promise fast service but fall short. A week later, I have yet to receive shipping information. UPDATE, Jan. 17: within two days of posting my review, I received a phone call from the company apologizing, and was compensated for the delay and was provided a tracking number. 2 days later, I received my order. I would have gladly provided 5 stars if I had received the expedited service that was promised.

Customer support has been very helpful. The associate said she would call me back after checking on my question. I received a call five minutes later with all my questions answered.

Customer service called me directly. They did help with my enquiry in a friendly manner.