MyStart HealthReviews of mystarthealth.com

I had a wonderful experience the first 4 months. I was losing weight and am now the lowest I have been since 2021. At month 5, things changed. I did not receive the usual pre- medication refill medical update. At that time, I would have stated that I wanted to stay at the same dose. The prescription was written for a higher dose. I was told, once I received the medication, I could find out how to reduce the dose. Normally, I was charged on a Sunday, medication was prescribed that day and then shipped out so I had my shot by Thursday. I was then told shipping was now 5 to 7 business days. So, I waited. I ended up missing my Thursday dose and then the next Thursday dose. I had called customer support a couple of times and emailed them. Everyone was responsive and understanding but the issue never got resolved so I canceled my membership and received a refund. Unfortunately, the food noise and appetite came back. I have since gone with another company. I look forward to getting back to losing weight.

It was a little difficult setting up communication in the beginning but all is on track for success now. I’m pleased with my weight loss journey.

Tyrece handled my concerns with my current order very well in a timely manner and explaining what to expect. Excellent customer service

I am on my 4th month of Tirzepitide with much success. I am having issues with the dosage so I reached out to MyStart after no success using chat. The second 3 months came to me in plenty of time to continue without any lapse in medication administration. It was delivered in a styrofoam container with dry ice and was cold. The problem I have found is my first inj from this new batch(4th month) did not seem effective to me like the 3 months prior and I also found there to be no increase in dosage during any of the sent vials. I received a call from Kent just now. Very kind and eager to help fix the problem. He helped with another issue at the start of the program. He was very interested, pleasant and willing to help me rectify this problem. He has requested a new consultation for me, which will hopefully help my issue. The only reason I have put 4 stars is not because Kent didn't deserve 5, it's only because I have not found out yet if the new consultation will fix the problem. I do appreciate all Kent is trying to do. Nice to get good customer service. Thank you

I JUST SIGNED UP FOR A 3 MONTH SUPPLY. I'M CONCERNED AFTER READING REVIEWS AND HOPE THEY HAVE WORKED OUT THE ISSUES. WILL UPDATE AFTER I RECEIVE MY ORDER.

I previously submitted quite a scathing review, to which MyStart's CEO personally responded. He was fantastic and did everything he could to reverse the negative experience I had. I very much appreciate his attention to my concerns, and believe him when he said everything is in the process of being made right. I wish all companies were so responsive to negative reviews.

I just started program and had a ruff start. The customer support team was helpful and they were able address my issue of not being able to ship on time. These are front line staff that seem to really care and want to help. I am continuing with the program and would recomend them to others. If you have question you should call no matter how many calls it takes. ed Mcfadyen

I would have given this a five star review if they would have sent my medication on time. The 1st dose was sent about 10 days after joining. The second dose was received 12 days past the date I was to take it. The 3rd dose was10-12 days late. The 4 th dose I am waiting on now will be 2 weeks late tomorrow. I was planning on switching to another company and had already requested a refund for the dose I’m waiting on now until a representative from the company called this morning. His name was Tyrese and he was very apologetic about the issue. He stated that my order should come at the end of the week and gave me a 10% discount on all future orders. Also gave me a discount on this month’s order. Therefore since Tyrese was so helpful and is the first person that has ever reached out to me, I decided to give them another month to get it here on time.