MyStart HealthReviews of mystarthealth.com

Why am I being billed by this company?! I don't know who you are and don't receive any products nor services from you. Please contact me or give me a way to contact you directly.

Horrible, fraudulent company. As others have indicated, the shipping process is very slow, although I did get my first shipment eventually. The issue was in the second one. I never got any notification that my rx had shipped, and it was delivered to an incorrect location. Because of this, the medication sat in blistering heat for weeks and is no longer safe to use, and I didn't even know to go looking for it. Despite this, I've gotten NO meaningful help from their customer service (they keep blaming me for the issue), and now that I've actually given supporting documentation, they are leaving me on read and no longer even trying to respond to me. I'm now having to file a fraud complaint through my credit card company. I actually just wanted the medication and would have been happy to avoid this whole situation! I STRONGLY recommend going with a different company, even if it's a little more expensive. That's still cheaper than losing more than $400 with nothing to show for it.

Do not be fooled by their false advertising! They advertise that it is the same price no matter what the dosage is, however if you want to increase your dosage you have to buy another subscription much earlier than you should. That means you are essentially paying more because you have to subscribe again. My doctor approved my medication increase but it meant I would run out of my Supply before my 3 months was over. When I spoke with customer service about this, they informed me that I would have to buy another subscription in order to have my increased dosage. I explained that I wanted to see how well this new dose worked before I purchased another subscription. That was not going to be an option so I canceled immediately! Do not be fooled! They didn't even do anything to try to resolve this situation and prevent me from canceling. The doctor, however, was very professional and very personable. But he also stated that he was an independent physician who had no control over the business side of things. I truly wish I could have spoken with some of these wonderful customer service agents that I read about in these reviews.

Writing on behalf of my husband. To say customer service was lacking would be a vast understatement. There has been NO customer service or patient consultation despite repeated requests for such. To prescribe a drug without providing guidance and support is, at best, medical negligence, at worst, malpractice.

I ordered a one month prescription from MyStart Health November 2025 to see if I could tolerate the medicine- I am sensitive to medicines and have a gluten allergy. Got the delivery and did not use product immediately because I got covid the last week of December that expanded to months of severe bronchitis. I thought that I had only made ONE order of MyStart product & that I could order again when I wanted to. In January 2026 I received an email message from MyStart Health that they had sent my second order! I couldn't believe this and called Customer Support. No one was there to help me and so I left a message. No one ever returned my call and the next week I proceeded to send an email describing my complaint that they had shipped an unauthorized month's supply and were charging me for this!!! I didn't get a reply in a few days and so I called my credit card company to report an unauthorized charge on my account by MyStart Health of $299. My card company closed my card & began an investigation of the $299 charge. In a number of weeks my card company put the $299 back on my new card because they had talked to MyStart Health and determined that I had made a long term order. I couldn't believe this because I only authorized one month's charge and remembered I did not save my credit card information in MyStart Health account because I NEVER do this for a one time order. I have been an accountant for over 40 years and I understand I have to be careful to not save my credit card information to protect myself! I proceeded to call MyStart Health and email them to get the $299 charge taken off my account for the meds I DIDNT order. The order arrived and I immediately put it in the refrigerator and began calling and emailing to get help to return the product I DIDNT order. NO ONE would help me and then MyStart Health started to send me emails that my account was overdue and that I would be reported to a credit agency. Yikes! This had gotten too serious. I never got a response for the return request and proceeded to return the refrigerated unopened package to MyStart Health. I paid $18 to return and got the delivery confirmation, but NO ONE would talk to me about it or refund my money UNTIL I wrote a review of MyStart Health on Trustpilot! Suddenly, I got a call from Customer Service- four months later! The agent was polite and listened to my complaint and I sent her numerous email copies that I had sent earlier to MyStart Health over the last four months to get some help. I was promised that the unauthorized charge would be dealt with if I removed my review from Trustpilot. So I did......then MyStart Health FORGOT that they promised to abate my charge. They asked for credit card statements (which I provided) which CLEARLY showed that I was charged $299; however, they claimed that MyStart Health had REFUNDED the money to me. It was clear on my statements that I had never gotten a refund. My card company verified that I never got any funds back. So, after months of wasted time I am writing this review so OTHER interested buyers THINK TWICE about their purchase. This is a series of orders/charges that get posted to your credit card and are impossible to get resolutions if there are problems. Sincerely Teresa Howdyshell Customer November 2025

My first three months were good. When I received my next three months, I actually received 2 months supply instead of 3. I have taken 2 shots from the first vial and I have enough for one more shot and I am not taking the amount I was prescribed. My weight has stalled. I reached out multiple times to customer service. I sent them pictures of the vials I received and I have not heard any resolution to my issues. I would like to get some money back so I can go someplace else for medication.

I only gave 1 star because zero was not available. If I ever get my money back it’ll be a miracle. I don’t recommend this company to my worst enemy. My 1st order went exceptionally in 10/2025. It was ready to refill on 1/05/26. I have not received it as yet. The customer service is terrible I have called so many times without any resolve. I will be checking to see what is my next course of action.

It's been 9 days since my prescription was approved. Minus weekends and holidays it's almost a week of business days. I'm not happy that I paid so much money and haven't received anything yet. I'll update my results but at this point I'm frustrated with this. After receiving two automated replies that they are switching pharmacies I'm less hopeful that I will see my order anytime soon. Update 1/24: finally got an email reply saying that the are refunding 20% to me and say that my order will ship shortly. I still don't believe it will. They have until Wednesday. If it's not shipped by then I'm asking for a refund or disputing the charge with my bank. Update 1/26: Now they are telling me they are switching back to their original pharmacy. So it's more than likely going to be another 5-7 business days until it ships. This whole ordeal has been exhausting. I wish I had checked trustpilot reviews prior to ordering from this company. Update 1/27: Just received an email telling me they sent my prescription to the pharmacy... Again. This is the 3rd time I've been told they sent my order to the pharmacy in the last 3 days. Not sure what's going on but it sure doesn't leave me feeling confident.