MyStart HealthReviews of mystarthealth.com

Why am I being billed by this company?! I don't know who you are and don't receive any products nor services from you. Please contact me or give me a way to contact you directly.

I have been a customer for 8 months and am extremely happy with this company. Weight loss is right on point and customer service is excellent.

Customer service and Clinical Support are both very responsive, answering questions within hours. Meds are titrated appropriately for me. When I switched to my start from a different company, my dosage was adjusted appropriately. Meds are packaged in cooler with an ice pack so arrive cold.

Horrible, fraudulent company. As others have indicated, the shipping process is very slow, although I did get my first shipment eventually. The issue was in the second one. I never got any notification that my rx had shipped, and it was delivered to an incorrect location. Because of this, the medication sat in blistering heat for weeks and is no longer safe to use, and I didn't even know to go looking for it. Despite this, I've gotten NO meaningful help from their customer service (they keep blaming me for the issue), and now that I've actually given supporting documentation, they are leaving me on read and no longer even trying to respond to me. I'm now having to file a fraud complaint through my credit card company. I actually just wanted the medication and would have been happy to avoid this whole situation! I STRONGLY recommend going with a different company, even if it's a little more expensive. That's still cheaper than losing more than $400 with nothing to show for it.

I started in September 2025 and have lost about 25 lbs. However, I find the website, communication & medication instructions very confusing. I’ve received different compounds each time causing the dosage instructions to change. I requested a reduction & received an increased mg & needed to figure out on own how to adjust dosage. It is very difficult to communicate online, I’ve tried to cancel twice. When you call the 1st response is to offer a discount to continue. I was finally able to cancel today. My health is generally good, but for people who are having difficulty, I don’t think this company is the best to use. All you need to do is answer a few questions and you get meds. There isn’t much oversight. Most folks really needing this help should find a company that has better medical oversight. I also just saw they received a FDA warning letter for false advertising & misleading information.

I lost 50 pound in about six months and have kept it off for six months. Only had three or four times where it made me feel ill for an roughly an hour due to greasy eating. My bad.

Trial basis only. Apparently forgot to cancel after trial. No incentive to review.

I had a wonderful experience the first 4 months. I was losing weight and am now the lowest I have been since 2021. At month 5, things changed. I did not receive the usual pre- medication refill medical update. At that time, I would have stated that I wanted to stay at the same dose. The prescription was written for a higher dose. I was told, once I received the medication, I could find out how to reduce the dose. Normally, I was charged on a Sunday, medication was prescribed that day and then shipped out so I had my shot by Thursday. I was then told shipping was now 5 to 7 business days. So, I waited. I ended up missing my Thursday dose and then the next Thursday dose. I had called customer support a couple of times and emailed them. Everyone was responsive and understanding but the issue never got resolved so I canceled my membership and received a refund. Unfortunately, the food noise and appetite came back. I have since gone with another company. I look forward to getting back to losing weight.