MyStart HealthReviews of mystarthealth.com

Beginning with the first person I talked to, my experience has been smooth. I called today to ask to increase my dosage and Tyrese helped me. He said I would receive an email with a questionnaire to request that from my provider. I did receive the email as promised. My experience has been great ties MyStart Health.

I can honestly say that MyStart Health exceeded all my expectations. The program works, but what makes it special is the people. Cortis, your encouragement and your guidance meant everything to me. I’ve lost 30 pounds and gained a whole new mindset. Thank you!

*Update: Upon posting this review I was contacted by a woman by the name of Empress. I was offered a 50% refund and my medication was shipped overnight. I do appreciate the efforts made to correct the situation and the prompt arrival of the medication. It is disappointing however that it took posting a public review to get a resolution beyond having to wait another week while still paying full price. I have ultimately decided to take my business elsewhere.* This continues to get more ridiculous by the day. To start, everything is done via their website which is barely functional. All of their customer service is done via a nameless “live” chat that is as barebones as it gets… I’m talking tech from the 1990’s. Sometimes you get a response within an hour, sometimes within a day, and other times not at all. The only time I was given a phone number was to handle a billing issue, which was clearly somebody’s cell phone. The order tracker simply does not work, my first shipment took almost two weeks to arrive and even now still shows as being at the pharmacy, even though I received it a month ago. My second shipment has yet to arrive even though they took my money 13 days ago. No update, no notifications, nothing. The tracker has said “sent to pharmacy” since the 8th and now after reaching out I see a notification pop up today saying it has just now been sent to the pharmacy. If not for the fact that I did receive my first shipment I would honestly at this point believe I had been scammed. Go elsewhere or you will regret it, I will certainly be dropping this company as soon as I receive my medication or a refund. There is something fishy going on here, this is not a reputable company. Update: I have now received a response claiming that the delay was because they had to switch pharmacies and that it will be another WEEK for my medication to arrive. I’m more nervous now because I have seen reviews from BEFORE I placed this order claiming that they were told the same thing. Not to mention that even if this is true they chose to leave their customers in the dark with no warning or update that this was happening.

My first three months were good. When I received my next three months, I actually received 2 months supply instead of 3. I have taken 2 shots from the first vial and I have enough for one more shot and I am not taking the amount I was prescribed. My weight has stalled. I reached out multiple times to customer service. I sent them pictures of the vials I received and I have not heard any resolution to my issues. I would like to get some money back so I can go someplace else for medication.

Ok, my original review was 1 star. I did receive a call from Curtis who promised my credit card will not be charged. Of course time will tell. I have already alerted my credit card co. I was asked to remove my review, so I came back on the website to edit my review... but miraculously my review has disappeared without any action on my part. Isn't that convenient and questionable. I will say they are very responsive to bad reviews. Please don't disappoint with promise to refund the charge and no further charges will be on my account. I'm still a bit concerned they have my credit info. I also have a pharmacy trying to collect a past due bill... WHAT? If this becomes a headache, I'll be adding more bad reviews. Fingers crossed this mess has ended.

I tried hard to screen this company and still got burned. They tried three times to charge my card from different company names. (Not My Start Health). Before ordering, I spoke with a salesperson. I told him that I needed Tirzepatide without the additives, (Glycine, B12, etc.) and he assured me that was the case. So I placed the order for three months. I received an email with my prescription showing ONLY Tirzepatide, but when I received the package, it what Tirzepatide mixed with B12. And on top of that I received HALF of what I ordered. They RX was for 12.5mg weekly for 12 weeks. That equals 150 mg. They sent 90mg. I emailed them. Called them multiple times. Each time I was told I would get a call from the supervisor ("Empress"). I never got a call. back. I called the Pharmacist who sent the RX. He had a prescription from This company for Tirzepatide WITH B12. I showed him my RX WITHOUT B12 and he said I needed to be refunded from My Start Health. They refuse to refund or replace the product. The lady said they would give me back half, but it never happened and no confirmation. This is fraud, plain and simple. NOWHERE in their advertising do they tell you that they are putting in additives. I had to block my bank to prevent them from further charges. I received a call from a Manager of My Start Health and he apologized for the situation. He has offered to refund my money. Thank you

I previously submitted quite a scathing review, to which MyStart's CEO personally responded. He was fantastic and did everything he could to reverse the negative experience I had. I very much appreciate his attention to my concerns, and believe him when he said everything is in the process of being made right. I wish all companies were so responsive to negative reviews.

I just started program and had a ruff start. The customer support team was helpful and they were able address my issue of not being able to ship on time. These are front line staff that seem to really care and want to help. I am continuing with the program and would recomend them to others. If you have question you should call no matter how many calls it takes. ed Mcfadyen