INNOVOReviews of myinnovo.com

Customer service was very helpful. Learned how to better use product. Pleased and surprised that a replacement was offered, wouldn't hesitate to call again. Thank you.

I ordered online with ease and received my starter shorts pack very quickly. Unfortunately I was right on the borderline with my measurements and the shorts I ordered were far too big for me. (I seem to have small thighs for the size of my buttocks!). I emailed and received a very quick response resulting in me receiving the next size down shorts within a few days! Great customer service and communication. Clear instructions in the manual and lots of helpful tips online as well as chat and contact options for support. I’m looking forward to my restore the floor journey. Thank you! 😊

Excellent two day delivery. Arrived exactly in the middle of the stated time span

My wife was delighted to receive her Innovo pants and after reading the instructions and watching the video started her first session. proceeded by another four As recommended my wife had two days rest During the new session after 28 minutes the machine made a hissing sound went phhttt and the readout jumped to a warning triangle and 3/7. On setting up the machine and pants for the 7th session nothing would work other than an error showing a warning triangle & 3/7. On speaking to the helpline a very pleasant lady explained the shorts were not conecting properly to the skin. The question was raised how come it worked for five sessions and most of a sixth so how could that be the issue. Perhaps the pants or controller were faulty. Innovo refused to replace the same size pants as it's against company policy so a smaller size were sent. It was obvious they were far too small on arrival so another call was made where the agent refused to believe there was the possibilty of a fault in either the pants or controller as they were brand new. A bold statement to say the least. My wife asked if the product could be sent back and a replacement sent which was refused and told the only option was a refund as the product was unsuitable for her. On checking the controller there was found to be a discrepancy in the time used. 2hrs 58 mins and almost 6 sessions had been used whereas the controller states 5hrs 46mins and fifteen sessions used. So obviously not a brand new controller as stated. Was this sent back previously with a fault and then repaired and sent out again? It certainly was not new. I phoned myself for an address for return and again a nice lady asked why we were returning so I politely and calmly explained what had happened. She agreed to look into the possibilty of sending a replacement and promised to phone back later that day. As no phone call was forthcoming I called the following day and they were to find who I spoke to and call me back. Within half and hour an agent phoned and refused to speak to me and would only speak with my wife and told her to return the item as they were unable to help her further. Good PR Innovo you have a very unhappy customer and you bluntly refused to believe your product may be faulty and or send out a replacement. Three other people tried on the pants and no one could get them to work. Disgraceful behaviour from your company. Plus I have a very unhappy wife.

I am nearly at the end of my 12 weeks and the difference is remarkable. I suffered from stress incontinence and it has already reduced by 90%. I am hoping for further improvement in the coming months fingers crossed.

Very impressed with customer service Extremely helpful

The INNOVO really does WORK. It's well worth the money! I saw improvement in the first two weeks of use. If you follow the directions, and remain consistent, it does exactly what it's meant to do. I've gone from using level 4 and 5 pads, to a light liner...and probably don't even need that now! My results are measurable and life changing. I HIGHLY recommend the INNOVO.

Its an Xmas present so don't know how it works yet