INNOVOReviews of myinnovo.com

I have purchased two pairs of these pants. I used them initially for the three months then once a week. After six months I was getting error messages and couldn’t use them. Innovo said ‘sorry about that you’ll need to purchase a new pair’. I did. The second pair I got two months and the same thing happened. Considering these pants are £300 a pair I would expect to get longer better use from them. I wouldn’t recommend them for that alone. The product although initially good are not really fit for purpose if you have to keep purchasing them. There has to be a superior product out there. Don’t buy these they’re a waste of money.

The first kit I got worked great. However, I've had problems with the replacement shorts after a few uses and I don't know why. So far, your team has not been able to figure out why, either. Nor have they told me what error code "EO 29' is. I started having trouble with this last pair of replacement shorts and thought it might be the controller. So, I bought a whole new kit. Neither controllers nor the shorts work for me this time. I get 2 to 8 numbers come up on the controller screen and nothing I do will to smooth out the contacts, works.

I ordered a replacement battery for the controller as it was not charging,unfortunately the new battery was not needed as it turned out ,that the controller was no longer working, I tried to order a new one, sadly no longer available to the UK!!!! Tried calling both your contact numbers, no longer recognised!!!! Not at all helpful so very disappointed with zero customer service.

It doesn’t work most of the time even after I take the pants off and reapply more fluid keep getting error messages

I haven't seen any difference or improvement. I am using just as directed.

I don’t know what has happened to customer service at this company. It used to be excellent but it’s now almost impossible to get a reply from them. I have a non working kit and they have completely failed to solve my problem. I have given up on them and ordered another firm’s device. I am angry about the amount of time and money I have wasted with Innovo.

The website has a link to what is described, "contact us." I sent numerous messages, following the programmed format. Never did I receive a reply. I understand the company is now owned and being operated out of the US. That could explain everything. It is tragic when a good product falls in the hands of bad management.

I JUST SENT A RESPONSE FOR ANOTHER ITEM - SAME FOR THIS ONE.