myfreebird.comReviews of myfreebird.com

Response from myfreebird.comMar 23, 2026

Hi there, I’m really sorry to hear about your experience. I can understand how frustrating it must have been for the shaver not to perform as expected, especially right out of the box. That’s definitely not the experience we want anyone to have, and we’d love the chance to make it right. Whether that means troubleshooting, replacing the device, or helping with a return, our team is here to help. I also want to clarify that our blade subscription is optional and should always come with confirmation and reminder emails before any refill is processed. It sounds like that wasn’t clear in your case, and we’d like to look into that right away. We’re here to help resolve both the product issue and the charge. Please reach out to us at [email protected] with your order details, and we’ll take care of this for you as quickly as possible.

Response from myfreebird.comMar 23, 2026

Hi Najoua, I’m really sorry for how frustrating and concerning this experience felt, especially when this was meant to be a gift. I took a look at your case and can confirm that the refill order was generated from a blade subscription tied to the original purchase. That said, we completely understand how this could feel unexpected. Your subscription has been fully canceled, and the order was stopped before it shipped. If the charge is still showing on your statement, it should clear shortly if it was still pending. If it did post, we’re happy to review and make sure you’re taken care of. We also understand the frustration around not having phone support. While we currently support customers via email and social channels, we’re actively working on expanding our support options. We appreciate you bringing this to our attention and the opportunity to make it right. If there’s anything further we can do, please reach out to us at [email protected] and we’ll be happy to help.