myfreebird.comReviews of myfreebird.com

Response from myfreebird.comApr 1, 2026

Sherri - We’re really sorry for the surprise here, we understand how frustrating it is to be charged for something you didn’t expect. The blade refill subscription is optional and is presented during checkout, but we hear your feedback and know it can feel unclear. That’s something we’re actively working to improve. I’ve taken a look and would be happy to get this resolved for you. We can make sure the subscription is canceled and review the recent charge together. Please reach out to us at [email protected] so we can take care of this for you right away. Thanks again for bringing this to our attention.

Response from myfreebird.comApr 1, 2026

We’re really sorry to hear about your experience, that’s not what we want for any of our customers. Our shaver is designed to be safe and comfortable, even in sensitive areas, so hearing that you experienced cuts is concerning. A few things like pressure, technique, or using the device on longer hair can impact the experience, but we’d never want you to feel unsafe using it. We’d really like to help make this right. Whether that’s sharing tips to improve, our team is here to support you. Please reach out to us at [email protected] so we can take care of this for you directly. Thank you for your feedback — it helps us continue to improve.