myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com Reviews | Read Customer Reviews of myfreebird.com

myfreebird.com reviews

Showing 9 reviews with 3 stars · Clear filters

Beckie R.
Jul 1, 2026
The product doesn't work as advertised
The product doesn't work as advertised. It gives razor burn on the underarm area and doesn't shave my legs clean enough. Then, there is this hidden subscription for replacement blades that come about a month into owning the item...if the blades need to be replaced that often, what is the point? It will show as an "unprompted review" but that is false. They have asked me twice now to review the product. If I am asked a 3rd time to review the product on a different platform, the rating will continue to drop and my review will become more scathing.
Response from myfreebird.comJul 7, 2026
Beckie - We're sorry to hear the shaver didn't meet your expectations. We understand how disappointing it is when a product doesn't perform the way you hoped, and we appreciate you taking the time to share your experience. Our Blade Refill Program is optional and disclosed during checkout and during checkout, but we understand it can sometimes be overlooked. We'd also like to apologize if our review requests felt excessive, that feedback is helpful, and we'll share it with our team. If you'd be willing to give us the opportunity to help, please reach out to us at [email protected] with your order details. We'd be happy to take a closer look and see how we can make things right.
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Sally
Jan 30, 2026
Freebird women’s razor
I’ve only had my Freebird razor a week. I used it last night on my underarms and received a horrible bad razor burn. Not what I expected. I will definitely only be using it on my face and legs and that’s it.
Response from myfreebird.comFeb 11, 2026
Hi Sally, We’re really sorry to hear you experienced irritation, that’s definitely not what we want. Underarm skin can be especially sensitive, and everyone’s skin reacts differently. For that area, we typically recommend using the appropriate attachment, applying very light pressure, and shaving with slow, gentle passes. Giving your skin a short adjustment period can also help if you’re transitioning from a different razor type. That said, irritation shouldn’t feel severe. If it continues or doesn’t improve, please reach out to our support team so we can review your order and help find the best solution for you. We appreciate you giving Freebird a try and sharing your experience. — The Freebird Team
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Betty
Jan 19, 2026
Only good if ur bald
unless you are using the shaver to shave your bald head they’re not very useful. Also, what’s very bad is that they sign you up for automatic charges on your credit card sending you replacements, which is not something that we ever signed up for and we just realized it.
Response from myfreebird.comJan 24, 2026
Hi there, We’re sorry to hear that the shaver didn’t meet your expectations and understand your frustration. The blade refill program is optional and disclosed at checkout, but we recognize that if this wasn’t clear or felt unexpected, that’s upsetting. Your feedback about product performance and the subscription experience has been shared with our team for review. If you’d like us to look into your order or help resolve the subscription concern, please contact us at [email protected] with your order details. Freebird Support Team
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Dustin O.
Jan 15, 2026
Sneaky, borderline unethical business practices
This company makes a good product, but has incompetent and sometimes misleading marketing practices. First of all, they default you to a paid blade blade refill subscription without asking overt consent upon purchase of a razor. You only find out once your card is charged and cannot cancel the order. My first unwanted blade refill came only one month after my initial purchase. Even if I did want refills - is their product so flimsy it wears our in a few weeks? Also, trying to cancel my subscription was extremely difficult on their site. Last of all, they sent repeated marketing emails advertising a free charging dock with the purchase of a travel case (these were sent daily for a week and each one said "last day to take advantage of this offer" by the way). However, the emails did not provide a code, link, etc. to the free item. Instead, clicking any link sent me to a shopping cart with both full-priced items and no way to actually take advantage of the discount. In short, this company uses sneaky tactics to get your money, which is disrespectful and frustrating.
Response from myfreebird.comJan 24, 2026
Thank you for taking the time to share such detailed feedback. We’re sorry to hear about your experience and understand why these situations felt frustrating and disrespectful. The blade refill subscription is optional and disclosed at checkout, but we recognize that if this was not clear or felt difficult to manage afterward, that’s a problem we need to address. Your feedback about the timing of the refill and the cancellation experience has been shared internally for review. We also appreciate you calling out the marketing promotion you described. If an offer was unclear or did not function as expected, that’s understandably frustrating and not the experience we want to create. Feedback like this helps us identify where our communication and execution need improvement. We value transparency and respect for our customers, and we’re sorry that your experience fell short of that. Freebird Support Team
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Carolyn A.
Nov 30, 2025
My husband does love this razor but…
My husband does love this razor but what I am unhappy about is you tried to charge my card again, luckily my debit card was compromised and that card was canceled. I would have preferred to contact but I couldn’t find a link for customer support.
Response from myfreebird.comDec 2, 2025
We’re so glad to hear your husband is loving his shaver! About the charge- we can absolutely help with that. Please reach out to us anytime at [email protected], and our team will make sure your plan is fully canceled and no future charges go through. You can also manage or update your subscription anytime through your account: https://www.myfreebird.com/account/login Many customers choose blade deliveries every 2–3 months to keep their shave as smooth as day one, but your account is always fully in your control. We’re here to help with anything you need.
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Patricia J.
Nov 11, 2025
Questionable
The product has not been used because I did not receive the free items that were promised when I made the purchase. I have inquired with no response. I would like to return the items that I purchased.
Response from myfreebird.comNov 12, 2025
Thanks for reaching out and we’re sorry for the confusion. The free items are included inside the box. We’ve also replied to your message with the details you requested. If you don’t see our response yet, please check your spam or junk folder. We’re happy to help make sure everything’s sorted, just reply to that email or contact us again at [email protected] and we’ll take care of it.
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Tiffany G.
Oct 31, 2025
I (female 43) like the design and…
I (female 43) like the design and concept of this rotary electric razor. However, the hand feel of it doesn’t feel comfortable. I currently use a Phillips Norelco to shave my undercut and I guess I am use to it. My bf (47) used the Freebird to shave his neck, while he did like the clip-on trimmer attachment’s ability to not nik his skin, it didn’t not trim clean enough.
Response from myfreebird.comNov 3, 2025
Thanks for giving Freebird a try and sharing this feedback. It sounds like you both liked the concept but the feel and trim weren’t quite what you hoped for. Every shave’s a little different, and that’s why we offer a 30-day money-back guarantee. If you’re not fully happy with it, reach out to us at [email protected] and we’ll help with a return or exchange. We appreciate you giving us a shot and helping us keep improving.
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Rosa P.
Oct 25, 2025
The shaver does NOT shave close.
The shaver does NOT shave close.
Response from myfreebird.comOct 27, 2025
We’re sorry to hear the shave hasn’t been as close as you expected. The FlexSeries usually delivers the best results on dry skin with short, circular motions and clean blades. If you’d like, we can share a few quick tips to get a closer shave (https://help.myfreebird.com/en-US/how-to-get-a-smooth-close-shave-with-freebird-2433963), or you can take advantage of our 30-day money-back guarantee. Just email [email protected] and we’ll help right away.
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