myfreebird.comReviews of myfreebird.com

Response from myfreebird.comOct 22, 2026

Hi Mindy, thank you for the honest feedback, and we’re sorry the subscription caught you off guard. You’re right that it should be completely clear at checkout. We’ve shared your comments with the team that owns that experience. We’ve confirmed your blade subscription is cancelled and you won’t receive any future shipments or charges.

Response from myfreebird.comOct 22, 2026

Hi Michael, thank you for the feedback, and we’re sorry the shaver hasn’t given you the close shave you expected. We’re also sorry the blade subscription wasn’t clear when you bought it. That should never be a surprise. Please email us at [email protected] and we’ll cancel the subscription right away and work with you on a solution for the shaver.

Response from myfreebird.comSep 25, 2026

Hi Brian, We’re sorry for the experience you had, particularly around the Blade Refill shipments and charges you weren’t expecting. We understand how important it is for subscription details to feel clear when placing an order. We’re glad we were able to connect with you directly and get this resolved. We’ve issued a full refund for both Blade Refill charges, including the shipment you reported as not received, with no return or return shipping fee required. We appreciate you taking the time to share your feedback, and we’ll be using it to continue improving the experience for our customers.

Response from myfreebird.comAug 17, 2026

I'm super sorry to hear your experience left you feeling this way. We understand how frustrating it is when an order arrives after you've tried to cancel. Our Blade Refill Program is optional and can be managed or canceled at any time, but if a cancellation request comes after a refill order has already begun processing, we're not always able to stop that shipment. We're glad to hear the razor itself has been working well, and we'd appreciate the opportunity to review your account and ensure your subscription has been fully canceled. We've reached out to you over email to sort this out, please check your inbox (and spam folder too). Thank you again for your feedback. We're always looking for ways to improve the customer experience, including making our subscription program as clear and easy to manage as possible.

Response from myfreebird.comJun 29, 2026

We’re sorry to hear this was your experience. The FlexSeries® is designed to provide a comfortable shave with less irritation, but we understand that hair pulling can be frustrating, especially in more sensitive areas. Shave results can vary based on technique and hair type, and we appreciate you taking the time to share your feedback. Our team would be happy to help with tips or explore options with you. Please reach out so we can take a closer look.

Response from myfreebird.comApr 21, 2026

Hey Brian, I sincerely apologize for the runaround you’ve experienced. After reading your message, it’s clear that we haven’t made things as easy as they should be. Regarding blade replacements, how often they need to be changed really depends on how frequently you shave and your hair type. Some customers may require replacements more often, while others can go much longer between changes. That’s why we offer flexible subscription settings, allowing you to adjust, skip, or cancel at any time to match your personal usage. It’s incredibly frustrating to be stuck in a situation where you can’t log in, can’t reset your password, and still receive marketing emails in your inbox. That shouldn’t happen, and I want to resolve this issue for you immediately. I’d really like to make this right for you. Please reach out to us through our website at https://www.myfreebird.com/ via chat or email us at [email protected]. We would be more than happy to assist you! We appreciate you bringing this to our attention, and we welcome the chance to fix it.

Response from myfreebird.comApr 21, 2026

Hey Doug, Thank you for your honest comparison. It’s clear that you know your gear, and I understand your frustrations about the motor specifications and head design compared to other models on the market. We designed the FlexSeries with a focus on USB-C convenience and our ScalpSafe™ technology, aiming for a balance between torque and skin protection rather than just raw speed. I completely understand that the specifications may not have met your expectations, given the price point. If you are currently dissatisfied with your Freebird purchase, please reach out to us at [email protected] with your order details, and we will resolve this matter as quickly as possible. Thank you again for bringing this to our attention.

Response from myfreebird.comApr 1, 2026

We’re really sorry to hear about your experience, that’s not what we want for any of our customers. Our shaver is designed to be safe and comfortable, even in sensitive areas, so hearing that you experienced cuts is concerning. A few things like pressure, technique, or using the device on longer hair can impact the experience, but we’d never want you to feel unsafe using it. We’d really like to help make this right. Whether that’s sharing tips to improve, our team is here to support you. Please reach out to us at [email protected] so we can take care of this for you directly. Thank you for your feedback — it helps us continue to improve.