MoonsideReviews of moonside.design

I have ordered lamp from them on Mar 27, 2025, as well as 2 bulbs on indiegogo campaign which i've been waiting for for over 250 days. I haven't received any of the ordered items. Their support doesn't act on the messages, they just keep replying with automated messages which is very frustrating. Beware of this company, i wouldn't send them any money. I can safely say it's a scam.

This is a scam, they never intended on sending you any product. Excuse after excuse and you still don't get any updates on the product, pathetic excuse of a company. They also refused to cancel my order and refund me. Avoid!

SCAM!!! habe ein verkratztes und wackeliges Produkt erhalten, nachdem 2 Monate Erinnerungen nichts geholfen haben ("Wir versenden bald, sorry") und erst Paypal das Problem lösen bzw. den entsprechenden Druck aufbauen konnte. "Kundensupport" hält mich jetzt, wegen dem Rückversand der "Ware" wieder seit 1 Monat hin und ich werde wieder Paypal benötigen, um mein Geld wieder zu bekommen. Absoluter Abschaum.

I ordered a lamp in March 2025 and the company keeps saying the lamp will soon be delivered. It has never arrived (now 6 months in). Amex has refunded me after their investigation into the company.

I placed an order for the Moonside Halo Lamp on April 12th and followed up with an email to support every month since for an update. I’ve been met with the same automated response about “expediting” my order yet tracking hasn’t updated past “parcel information received”. They seem to have no issues sending the product to content creators for review in hopes of getting more purchases, but can’t even follow up with shipping out their product to customers. I’m in the process of a chargeback and hope anyone else who’s waiting will do the same. Avoid buying any products from this company!

I which I read these reviews before ordering. I ordered a lamp two months ago and it still hasn’t been shipped. I emailed Moonside to cancel the order but that’s not possible according to them. They say they have logistical challenges but to me it just looks like a scam now. I asked my bank for a chargeback so hopefully I see my money back.

I have been stolen. I did not receive my product. Avoid.

No compren en la página. Es estafa. Llevo 50 días esperando mi pedido y solo dan respuestas generadas por ia sobre que ya dieron el paquete a la logística pero no han hecho nada, es scam. Simplemente se quedan con tu dinero y no envían nada.