Mark and the support team were amazing. I had an issue with a mistake (that I had made) on my order, and within a day support had it all fixed.
Great to deal with real people helping solve issues if and when they arise. Way to go folks!
Response from MoonpodMar 10, 2024
Hi James and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service Mark has provided and the quick resolution -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
AS
Anisha S. G.
Cecelia understood my request and kept…
Cecelia understood my request and kept me informed of status updates along the way. She was also able to provide a resolution to my issue.
Response from MoonpodMar 10, 2024
Hi Anisha and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service and resolution Cecelia has provided with your concern -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
LE
Leanne
I ordered the wrong color covering when…
I ordered the wrong color covering when I initially ordered. I immediately contacted customer service to see if I could exchange the cover only. They quickly sent me a free return label to be able to exchange. I haven’t received my exchange but feel confident this will happen.
Response from MoonpodMar 10, 2024
Hi Leanne and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
BR
Brandi
Best customer service
Best customer service! Rapidly jumped in to help, and made things much easier for me!! Can’t wait to actually get my moon pod!
Response from MoonpodMar 10, 2024
Hello and thank you for your wonderful feedback!
We're glad to know you are satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
MA
Marci
The best customer service I have ever…
The best customer service I have ever had. Fast answers to questions and followed up twice to ensure everything was on track and that I was happy with the product. Especially impressed with customer service rep Hiyezel.
Response from MoonpodMar 10, 2024
Hi Joe and thank you for your wonderful feedback!
We're glad to know you are satsfied with the service Hiyezel provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
JO
Joe
Issue with a product
I had an issue with a defective product. I contacted customer service and they responded quickly and resolved my issue. We have never had such amazing customer service with any company. The product and the company are the best!
Response from MoonpodMar 10, 2024
Hi Joe and thank you for your wonderful feedback!
We appreciate you sharing this with us, and we're glad to know that you are very satisfied with the service we have provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
CW
Christopher W.
I am so disappointed with Moon Pod as a…
I am so disappointed with Moon Pod as a company, in their products, and customer support. I purchased two Moon Pod chairs for our game room. Immediately after they came out of the box, they seemed somewhat "flat" - but we gave them a try. Each time we sit on them, we sink to the floor - it's nothing but the cover fabric between us and the floor. I contacted Moon Pod for support - hoping for either a replacement insert or additional filling. I received the run around - I was referred to Wayfair for help, since that's where I purchased them. Wayfair referred me to Moon Pod as it is a quality/warranty issue, not an order/shipping issue. Moon Pod straight up refused to provide any warranty assistance because I purchased from Wayfair (no real reason why, I was ordering other things from Wayfair and saw them so I stuck them in my cart) - despite their choosing to partner with Amazon, Wayfair, etc. to sell their products.
They refused to contact me by phone, instead requiring me to go back and forth via their chat - which they only replied with canned, unhelpful responses. Refused to provide me with two courtesy refills - instead they wanted me to purchase them for $19 each - which begs the question, if the chairs are so great and top quality, why do you need to sell refills? I would rather have worthless bean bag chairs than give such a sketchy, unhelpful company more of my money for chairs that already cost me hundreds of dollars. I don't recommend buying these - either from Moon Pod directly or from a reseller. The quality simply doesn't match the price.
Response from MoonpodMar 10, 2024
We appreciate you reaching out Christopher.
We appreciate you sharing this with us, and we're sorry that we were unable to do more regarding your concern with the Moon Pod products you bought from our partner Wayfair.
And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback.
Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod.
Thank you once again for reaching out.
TA
Tamara
Quick response and assistance in change…
Quick response and assistance in change to order helped me to be unstressed!
Response from MoonpodMar 10, 2024
Hello Tamara and thank you for your wonderful feedback!
We're glad to know that you are very satisfied with the service we provided -- here at Moon Pod, it is our goal to provide the best customer experience we can to all customers!
Thank you once again for your amazing feedback and support on the Moon Pod!
