MoonpodReviews of moonpod.co

I love the concept but the quality control is lacking and the customer support non existent. I ordered the monopod and the crescent. Moonpod came first and it felt and looked very thin and limp compared to what I had seen in photos and YouTube videos. Once the crescent arrived firm and plump, it confirmed to me that they had only about half filled the moonpod. When I sit on it, I sink right through and my butt touches the hard ground beneath, hardly the experience promised. I tried over the course of three days to get a response from customer service to no avail. It’s always “we will get back to you soon” but I never heard a single non-automated response. Eventually I caved and just ordered some refill beads to handle the situation myself. Very disappointed in their quality and customer service, it seems like a great product but you’re rolling the dice on whether it will arrive as described and you will never get any help from them.

This is about the moonpod pillow. Like many companies, they write a lot of overblown hype about their products. I can only comment on the experience I had with the pillow. Ordering was easy and I even received it quickly. Once the pillow arrived, I thought there had to be a mistake, maybe they sent me a sample item or one to use on a plane, or for a 2 yr old. This thing is tiny, truly travel size, but I have seen things come in small packages that were really good, so I decided I would not know unless I tried. It did have just a slight bit of chemical odor, but not enough that bothered me, this is something common to many products and for some, you may want to air it out for a day or 2 before using it. When I put my head on it, it sank in nearly to the mattress and at this time, my head was about 1" off the mattress. It also made an indention, and every time I tried to move my head, it would sink back to that spot, SO, every time I moved my head, I would have to re-fluff the pillow to get the flat spot out, super annoying. Now they said this pillow is great for side sleepers, and for side sleepers, you need a pillow that keeps your head up and aligned, I am an average size guy, and I measured about 5" from the side of my head to the side of my shoulder, my other pillows are higher than this as they compress to about the 5" height to have proper alignment. After trying to sleep using the moonpod pillow, my arms and shoulders were numb from being so far out of alignment. There is NO way this pillow is good for side sleepers(unless you are 2 years old). After the first week, I sent a message I wanted to return it due to not being as advertised, they wanted to keep 18.00 of the original order, and have me pay for return shipping. After explaining to them that this pillow is wrongly advertised, and I wanted a complete refund, they said they would have to check with team members. The next email I received offered to send me another pillow. (Sadly, it would take at least 4 of these to make a regular-sized pillow, and possibly 6 or 8 for a side sleeper) I wrote them back saying I see that they were not willing to offer a refund for a misrepresented product and that I would open a case with the BBB and credit card company. They decided to refund. Also, when you look at their site, there are only glowing, 5-star reviews, no 1,2 or 3 star which is a BIG RED FLAG. I tried to write a review, since it was not 5 star, it was rejected. If you sleep on your back or stomach, this may work for you, but side sleepers would need at least 2, most likely 3 in order to get the right height and support, and at 90.00 a pillow, that would be 270.00.

I waited 4-6 weeks or more for a pillow and received varying answers the entire time. It varied from that I preordered it (wouldn’t provide proof), to USPS delays, to COVID/supply chain excuses. It wouldn’t of been a big deal if anything had been communicated upfront or throughout but it was quite the opposite. I ordered my original Moonpod from their Kickstarter and have always been a huge fan until this insane experience. The final straw was them deleting my very fair and honest review (notice their site ONLY has 4-5 star reviews) and having the most strict return policy including requiring customers to pay return shipping and have all the original packaging.

I purchased two Moonpods, one in error and it is still in the unopened box. Everyone in my family tried the other one and we all did not like it. We are seniors and getting out of it was extremely difficult. I want to return them both but the website is not at all helpful, there is no telephone number to contact and I think they make it impossible to contact them on purpose. I will file a claim with the Better Business Bureau if I don't get some assistance.

Took forever to get, but that’s OK…what’s NOT OK is that chemical smell…what is that about??!

Not really worth the price. I bought mine during Black Friday and it is very flat. There is excess space in the cover so it has a flap. This is pretty standard bean bag stuff but I definitely feel ripped off given the price point. YMMV but for how expensive it is I was expecting more. For the best experience you probably want to buy the two person one and all the accoutrements but if, like me, you're a normal person not made of money you may want to pass.

No more comfortable than the cheap bags. Wasted my money, gave the bag away. Not at all practical, and I think they are definitely overpriced. The owner states in his commercial that he guarantees " it will be the most comfortable place in the universe". Not.

Incorrect shipment and the shipment was damaged