diana P.
Do NOT use this company
This company has a woman as part of their customer services called "joy", never has a woman been so poorly named. I have asked for a return address as the product is worse than the hoover I was replacing it with. It has been wrapped up and I await still an address to return it to. There is no phone contact, or address, you really should be careful, or you too will end up in my position, just about to contact Trading Standards.
Response from MoonpodJul 23, 2024
Hello Diana, and we appreciate your time. And we're sorry to know about what happened with your online purchase, however, we apologize -- it seems that you placed an order with a different company that may have the same name as the Moon Pod, as we don't have a hoover available for purchase. Our customer support team can also be contacted via chat, email and phone (please refer to our official website). Also, the Moon Pod's products are bean bag furniture, and to know more about us, please feel free to visit our official website: https://www.moonpod.co/ We're sorry again to know about your online shopping experience, and we hope that your issue will be resolved right away, with the company you made a purchase from. We appreciate your time and understanding on this matter, and stay safe!


