MoonpodReviews of moonpod.co

Someone sent the wrong color for the main body pod, I contacted MoonPod by email, the CSA was courteous and said she'd send the correct color cover to me, after verifying the color.

I ordered a Moon Pod crescent but what arrived was the Moon Pod footstool. I spoke with Cecilia and customer service and she rectified the problem very quickly. The customer service team is better at Moon Pod than any other which I had to interact... The speed, courtesy, responsiveness was truly and happily astounding!!!! Thanks to you, Cecilia!!

Cecilia was very understanding with my concerns and addressed them quickly and it was a win-win on both sides!

Cecelia was amazing, she helped me throughout the whole process and provided me with the best support. Her response was always clear, and helpful. She’s amazing!

Great looking product, really sucks up the dust and is easy to use and store. Customer service has also been brilliant. I spotted a slight blemish on a component and it was replaced within a few days.

The one star review is to highlight the company MoonPod UK that sells vacuum cleaners that are not fit for purpose, are a fraudulent company who have no base or website in the UK. This company is different from the site you are reading my review on Moonpod beanbags (this site). If you have been stung by MoonPod UK or are waiting for an order DO NOT ACCEPT DELIVERY REPORT THEM AND CLAIM A REFUND VIA YOUR BANK. JOY at MoodPod customer support does not care and is probably AI.

I accidentally ordered more than I had meant to because I had too many tabs open in my browser. I contacted moon pod within the hour and they let me know they were on it. It was a holiday week/weekend and even though I contacted them quickly, I knew it was probably a stretch to cancel some of my order before it shipped out. Turns out they were able to fix my order before it shipped out and were very communicative about what the process was. Very grateful!!

LOL, see standard response below 😂 Proves my point 🙄 service must have changed in last year......my experience was the total opposite to that below, refusing to cancel order and refund money stating already sent when tracking information proves otherwise awaiting delivery and trying to return with what looks like no assurance of getting refund!!! I placed an order this morning, which I should’ve given more thought to. After a few hours I contacted moon pod, owning my error and asking them to cancel my order. Because the only means of contact is email, I was getting more and more concerned as time passed. No need! I did indeed hear back via email and everything had been taken care of. The order was canceled and my credit card was reversed. Absolutely no problem. I really appreciate this level of customer service especially when it was my mistake. Date of experience: 28 June 2023