MoonpodReviews of moonpod.co

Response from MoonpodJul 18, 2023

Hi Sabrina, first of all, we thank you for your feedback! And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. And to further assist you with your Moon Pod order, please feel free to reach out to us via chat on our website or email to: [email protected]. You may also call us at 888-910-9945, and our phone line is available from Monday to Friday, from 11am ET to 3pm ET. Thank you once again for your feedback, and stay safe!

Response from MoonpodJan 8, 2023

Hi Joan, and we thank you for your product input. And while we regret that you feel this way about Moon Pod pillow, we appreciate you taking the time to provide us with your product feedback. Please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your input, and should you need anything else, feel free to reach out to us via chat on our website, or you may also email us at [email protected]. Stay safe!

Response from MoonpodApr 20, 2022

Hi James, first of all, thank you for your input! And while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback -- please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Kindly note as well that you may always reach out to us via chat or email on our website: https://www.moonpod.co/pages/faq. Or you may also call us at 888-910-9945. Our phone line is available from Friday to Tuesday, from 11am to 3pm ET. Thank you once again for your feedback, and as always, stay safe!

Response from MoonpodFeb 2, 2022

Hi Lauralee, and thank you for your input. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your feedback. And we also apologize for any inconvenience here -- once an order has been placed and received by our processing team, we are no longer in charge of the processing time. We also apologize for some unexpected delays due to the increase of holiday-related orders at the time you placed your order with us. We apologize once more for any inconvenience here, and we thank you as well for your understanding! And for anything else, feel free to reach out to us anytime, and thank you once again for considering the Moon Pod!

Response from MoonpodNov 5, 2021

Thank you for your input Abbie. And, while we regret that you feel this way about Moon Pod, we appreciate you taking the time to provide us with your candid feedback. However, please know that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Thank you once again for your feedback, and should you need anything else, feel free to reach out to us via chat, email or a phone a call.

Response from MoonpodOct 8, 2021

Hi April and thank you for all your support on the Moon Pod! We're glad to know that you love the comfort this amazing product brings :) We also appreciate your feedback, and we're sorry to know about this -- please know that the cover for the Moon Pod is machine washable! And to know more about this, please feel free to check our FAQs on our website: https://www.moonpod.co/pages/faq Feel free to reach out to us as well via chat or email on our website, anytime you need further assistance!

Response from MoonpodOct 1, 2021

Hi Alisha, first of all, we would like to thank you for your support on the Moon Pod! We appreciate your feedback, and we're sorry for any confusion or inconvenience here! Please feel free to reach out back to us, so we can correct this and resolve your concern with the Moon Pod -- feel free to open a chat with us on our website: https://www.moonpod.co/products/moon-pod or email us at [email protected]. Thank you for your understanding!