MoonpodReviews of moonpod.co

3.4413 reviews
Furniture Stores

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Moonpod

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About Moonpod

Moonpod is listed under Furniture Stores.

Moonpod (moonpod.co) has 413 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.

Also known as: moonpod.co
Website: moonpod.co
Category: Furniture Stores
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Herc S.

Aug 29, 2024

Worst customer service ever

Worst customer service ever! Product was ordered on the 15 Aug and due to be delivered on 26 Aug. Delivery service delivered to a completely wrong address. So I contacted them as well as MoonPod. This is the response “Dear Customer, Thank you for choosing our products and being satisfied with our services. We are sorry to learn that you have not received the goods we sent, but according to our records and logistics information, your package has been successfully signed for.” How is it my job to follow up their courier who delivered to the wrong address! What service, what product! I just keep getting told to check my mailbox for an attempted delivery note. There is nothing because the courier did NOT even come into my estate! Multiple emails and it’s the same response check your mailbox! They clearly do not read the emails at all! Not a great start of a product that I have yet to receive! Absolutely terrible customer service. After weeks of back and forth Couriers Please finally had and answer for me and that they had last the my parcel. I forwarded the information to MoonPod to which it was still not good enough. What sort of business makes the customer follow up their courier service. You are the business you should be sorting it out. They have done nothing on their part and made me do everything! They finally accepted the fact that the parcel was lost and said I could get a refund or a new product. I’m sorry but with that disgusting service why would I want anything to do with them. So I asked for a full refund, then they have to audacity to charge me a 15% cancelation fee! How dare they! You made me do all the work to prove to you that I was not lying and that the courier company that you use lost my parcel and now you want to charge me! Absolutely disgusting and disgraceful how you treat customers! ZERO CUSTOMER SERVICE SKILLS. It’s like talking to robots with no comprehension of what is actually happening! The response to my review just shows how little they care.

Response from MoonpodSep 13, 2024

Hello Herc, and we're sorry to know about the inconvenience you experienced when you made an online purchase. If you made a purchase of our bean bag furniture or sleeping accessories on our official website: moonpod.co and you need further assistance, you may reach out to us via chat or email at [email protected] We appreciate your understanding on this matter and stay safe.

Moonpod reviews

413 approved reviews, newest moderated first

Jennifer S.
Sep 17, 2024
Utter garbage!
Utter garbage. Doesn’t pick up, blocks at the head and runs out of charge in less than 20 minutes. Refuse a refund if outside of 14 days and want £40 payment to process a refund!
Response from MoonpodSep 20, 2024
Hello and we're sorry for this inconvenience here. We're sorry to know about the inconvenience you experienced when you made an online purchase. However, our company the Moon Pod, does not sell or offer vacuum cleaners. Also, our company is based in the United States, and we do not offer international shipping or delivery. Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference. We appreciate your understanding on this matter and stay safe.
Peter T.
Sep 9, 2024
Cannot believe they have not been prosecuted for fraud.
I often wondered if companies write fake reviews. I no longer do. After reading a review saying it was the tops,I purchased a Moonpod. It was a toy. Absolute rubbish, as fake as Donald Trump. Not a great review writer but feel compelled to save people from this scam.
Response from MoonpodSep 20, 2024
Hello and we're sorry for this inconvenience here. We're sorry to know about the inconvenience you experienced when you made an online purchase. However, our company the Moon Pod does not sell or offer vacuum cleaners. Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference. But if you made a purchase of our products, feel free to reach out to us via chat on our website or email to [email protected] for further assistance. We appreciate your understanding on this matter and stay safe.
Customer
Sep 4, 2024
I agree with the "horrible customer…
I agree with the "horrible customer service review" on 3rd September. I too was not able to return the moonpod under the guarantee. The vacuum is inferior and not worth the money.
Response from MoonpodSep 13, 2024
Hello and we're sorry for this inconvenience here. We're sorry to know about the inconvenience you experienced when you made an online purchase. However, our company the Moon Pod does not sell or offer vacuum cleaners. Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference. We appreciate your understanding on this matter and stay safe.
DLo
Sep 2, 2024
Absentee customer service
Absentee customer service; slow shipping and it has been weeks and still NO Moonpod received despite being ordered and confirmed by the company. Incredibly poor customer service!
Response from MoonpodSep 5, 2024
Hello Donna and we appreciate your feedback. We apologize that our team was not available right away when you reached out to us, and we also apologize for the inconvenience you experienced when you received your order. And although you feel this way about the Moon Pod, we hope our team was able to provide you a proper resolution of your concern. Please know as well that our ears are always open to customer feedback, as it will help us gain insight into how other customers feel. Rest assured, we will take this into consideration in order to improve our work at Moon Pod. Once again, we apologize for the inconveniences you've experienced, and we appreciate your understanding and feedback on this matter. Stay safe as always.
Miss H.
Aug 31, 2024
AVOID AT ALL COST
Do not buy this vacuum cleaner. They are poor quality, loud and flimsy. They do not return your money like they say they will on the website and customer service is non existent. Spend the extra $100 and go for a Samsung as they are excellent.
Response from MoonpodSep 18, 2024
Hello Miss Hall and we're sorry for this inconvenience here. We're sorry to know about the inconvenience you experienced when you made an online purchase. However, our company the Moon Pod does not sell or offer vacuum cleaners. Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference. We appreciate your understanding on this matter and stay safe.
Alexander M.
Aug 30, 2024
Moonpod horrible!!!
Moonpod horrible!!!
Response from MoonpodSep 13, 2024
Hello Alexander, and we're sorry to know about the inconvenience you experienced when you made an online purchase. If you made a purchase of our bean bag furniture or sleeping accessories on our official website: moonpod.co and you need further assistance, you may reach out to us via chat or email at [email protected] We appreciate your understanding on this matter and stay safe.
Yvonne P.
Aug 29, 2024
Bloody terrible
Bloody terrible. It doesn't work. Received it in April. The charging cable didn't fit in the charging socket... it fell out so it couldn't charge. A new charger was sent Mid May. Still doesn't fit. No charger. No charge. Then they send a battery. I received on 27/8/24. Pointless....I can't charge the battery. So tonight they are going to send me a new "host". what the hell is that? 32 emails later... and no working vaccuum since April. I have repeatedly asked for a refund, but that request is neither mentioned or acknowledged. DO NOT BUY THIS GARBAGE
Response from MoonpodSep 20, 2024
Hello and we're sorry for this inconvenience here. We're sorry to know about the inconvenience you experienced when you made an online purchase. However, our company the Moon Pod, does not sell or offer vacuum cleaners. Also, our company is based in the United States, and we do not offer international shipping or delivery. Our products are bean bag furniture and sleeping accessories, and you may check and visit our official website: moonpod.co for reference. We appreciate your understanding on this matter and stay safe.
Herc S.
Aug 29, 2024
Worst customer service ever
Worst customer service ever! Product was ordered on the 15 Aug and due to be delivered on 26 Aug. Delivery service delivered to a completely wrong address. So I contacted them as well as MoonPod. This is the response “Dear Customer, Thank you for choosing our products and being satisfied with our services. We are sorry to learn that you have not received the goods we sent, but according to our records and logistics information, your package has been successfully signed for.” How is it my job to follow up their courier who delivered to the wrong address! What service, what product! I just keep getting told to check my mailbox for an attempted delivery note. There is nothing because the courier did NOT even come into my estate! Multiple emails and it’s the same response check your mailbox! They clearly do not read the emails at all! Not a great start of a product that I have yet to receive! Absolutely terrible customer service. After weeks of back and forth Couriers Please finally had and answer for me and that they had last the my parcel. I forwarded the information to MoonPod to which it was still not good enough. What sort of business makes the customer follow up their courier service. You are the business you should be sorting it out. They have done nothing on their part and made me do everything! They finally accepted the fact that the parcel was lost and said I could get a refund or a new product. I’m sorry but with that disgusting service why would I want anything to do with them. So I asked for a full refund, then they have to audacity to charge me a 15% cancelation fee! How dare they! You made me do all the work to prove to you that I was not lying and that the courier company that you use lost my parcel and now you want to charge me! Absolutely disgusting and disgraceful how you treat customers! ZERO CUSTOMER SERVICE SKILLS. It’s like talking to robots with no comprehension of what is actually happening! The response to my review just shows how little they care.
Response from MoonpodSep 13, 2024
Hello Herc, and we're sorry to know about the inconvenience you experienced when you made an online purchase. If you made a purchase of our bean bag furniture or sleeping accessories on our official website: moonpod.co and you need further assistance, you may reach out to us via chat or email at [email protected] We appreciate your understanding on this matter and stay safe.

MoonpodReviews of moonpod.co

About Moonpod

About these reviews

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MoonpodReviews of moonpod.co

Moonpod reviews

Utter garbage!

Cannot believe they have not been prosecuted for fraud.

I agree with the "horrible customer…

Absentee customer service

AVOID AT ALL COST

Moonpod horrible!!!

Bloody terrible

Worst customer service ever

About Moonpod

About these reviews

More in Furniture Stores

Atlanta Teak Furniture

Visit Furniture

Kilim Studio

Custom Built Door

Moonpod reviews

Utter garbage!

Cannot believe they have not been prosecuted for fraud.

I agree with the "horrible customer…

Absentee customer service

AVOID AT ALL COST

Moonpod horrible!!!

Bloody terrible

Worst customer service ever