MoonpodReviews of moonpod.co

Customer service was incredibly responsive, professional, and immediately resolved my issue. Definitely the most positively impressive customer service experience I have had in a long time!

I have all 3 pieces for the moonpod and at first it was great but it slowly started going downhill and now it just sinks to the floor. Don’t waste your money especially at this price. Literally, I am sitting on the floor.

I wanted a Moonpod for years. And now I have one, 3 pieces. It's for sale. Don't waste your money on this, especially if you're not really agile and can get up off the floor without help. Not good for back problems. Foot rest just slides around. I've never been so disappointed in a product in my life. Just don't do it.

Date: 12/16/2024: I just read the answer from Moonpod. Such a non-answer, answer. If you are going to reply in a public forum at least try to read and understand the issue before replying. Not surprisingly - disappointing! Original: I had high expectations for Moonpod, as they do an excellent job marketing their product. However, I was completely disappointed with my experience. Customer service seems to be run entirely by "Ron," and every time I reach out, I receive a passive-aggressive response from him. There's also only messaging available—no phone number to call! I ordered a Moonpod on Thanksgiving night, and shortly after, I experienced some buyer's remorse because of the high price compared to competitors. I sent a message overnight requesting to cancel my order. Instead of canceling, they offered an additional $10 discount and shipped the product anyway, which was frustrating. When the product arrived a few days later, I opened it to find that the instructions indicated there should be two bean bags, but I only received one. I contacted Ron again, and he informed me that I needed to order the duo product, which I couldn't find on their website. When I asked about returning it, I was faced with a hefty 20% restocking fee. The product itself is disappointing. You sink into it, and it's practically useless without the crescent pillow. While their website shows happy faces enjoying the single bean bag product, the reality is quite different. Overall, my experience with Moonpod has been ridiculously disappointing and discouraging. I will never purchase from them again.

Very excellent customer service, by phone and by email. Cecelia and Ron were excellent customer service representatives when I thought I had a problem and the problem was all mine. The product is excellent and is as advertised and as comfortable as all the images and advertisements show. 100% satisfied. Thank you folks. This is Richard

I received my new Moon Pod Cleaner on July15th 2024. I have generally been reasonably happy with it as it seems to work very efficiently in my apartment. I have 2 issues though which makes it a little frustrating to use - they are: 1. I find it fairly difficult to empty the dust barrel - trying to pull it apart - but maybe that's because it is new and will loosen up with use??? 2. The little black rubber like wheels on the head, near where the stick is fitted (Long Stick Mode) keep falling off. Any amount of screwing them back on is not solving the problem (the screws dont appear to be threaded - the existing thread is significant!) - they fall off at the next use. It works with the wheel/s off but I'm sure that is a fault that should not happen.

Truffa Prodotto che non vale ciò che costa, assistenza cliente inesistente, reso impossibile perché non si ottiene risposta in nessun modo e non esistono dati di contatto veritieri. Non comprare nessun prodotto marchiato Moonpod, sono tutte truffe. L'azienda tende a cambiare nome ogni poco quindi fare attenzione. Comprano recensioni e pubblicità per farci credere che sia il dispositivo migliore e il miglior rapporto qualità prezzo. Ho speso 240€ per qualcosa che ne vale si e no 80€

I am giving a 5 star rating for the product and the fast reshipment. I am very happy and impressed with the Moon Pod bundle product. They are very comfortable. It contoured to the body and supports the body frame comfortably. I am happy with the product and the material is very clean. Although, I would suggest that the call center should remediate on returning phone calls. Importantly, shipping items on time, is crucially important as product advertisements. Especially the first time buyers/customers.