MoonpodReviews of moonpod.co

I made an error with my order. The customer service with this company is incomparable. They are responsive and follow up on everything that is needed.

I purchased a Moonpod for my dad in May; he loved it so that I decided to also purchase one as well as the Crescent. It is wonderful because of my residual pain I have from breast cancer; the Crescent allows me to have a firm support when I am sitting. I noticed that after several months that the Crescent was flatter than I thought it should be and reached out for assistance .. The Moonpod customer service has been phenomenal in helping me to get additional beads even though my first order was not received. Outstanding product and even more outstanding customer awareness and service!!!

I heard about the Moonpod from a "wealthy" family friend who purchased one for their media room. I believe that comfortable furniture is worth investing in, so I took advantage of Moonpod's Black Friday event and bought one. I also purchased a "Lunar Lift" at the discounted cost of $129. The Moonpod could be one of the most brilliant marketing schemes I have ever seen. Based on their website, you would think you were buying a state-of-the-art therapeutic device. Unfortunately, the reality is that a Moonpod is nothing more than a bag filled with foam beads. These are not magic beads. They say they are "custom density EPS," a fancy way of describing foam beads. Moonpod covers are made of a velvet-like bedsheet that has a slight stretch to it. But, like the filling, the shell is not a magical fabric. After stuffing the bag of foam into the bedsheet with a zipper, for the Moonpod and the "Lunar Lift" (a small Moonpod that you can put your feet on for $179), I looked at my investment and slapped myself. I bought $500 worth of foam and bedsheets for $400. The best way to describe sitting on a Moonpod is like sitting on a bean bag. When you put your feet up on the "Lunar Lift," it feels like you are putting your feet on another bean bag. I would love to see someone make a YouTube video of a blind sitting test to see if someone can tell the difference between a Moonpod and a $5 bean bag purchased at a yard sale. I could not justify keeping this obscenely overpriced piece of junk that looks and feels like a loud fart will rip it. I was shocked to find that returning this junk was part of the scam. To return a Moonpod, you must REQUEST a return on their website. Then, approximately 24 hours after you REQUEST a return, someone emails you and asks to explain the reason for your return, take MULTIPLE photos of the Moonpod (six total), and explain exactly how many times it was sat on. The scam is brilliant, and I cannot knock them for that. Most people would look at that email and be like "Screw it! I'll keep the thing." After sending an abundance of photos, I was informed that I could return the beanbags, but I would be fined a $50 "return fee," a $20 fee for using the Moonpod cover, a $10 fee for using the Lunar Lift cover, and $10 for shipping (I sat on it for a total of five minutes). The Moonpod must be returned in the exact same packaging it is sent in. The cheap/flimsy plastic bag the Moonpod comes in has a barcode on it. The Moonpod and its cover must be returned in the same plastic bag that it is mailed in or you will be charged an additional fee. I would not have been surprised if Moonpod required the box to be sealed with the original tape it came in. To add insult to injury, you need to bring this enormous Moonpod box to FedEx yourself. After the "Customer Support" person explained to me that it would cost me about $100 to return a Moonpod that I had owned for 48 hours, they asked, "Would you still like to proceed with the return?" Gladly. In summary, the Moonpod is not a sophisticated therapeutic device. It is an average, cheap bean bag that costs $2-4 to manufacture. A five-star review of the Moonpod can only be described as a way to justify spending a ridiculous amount of money on a creatively marketed product. If you want a beanbag, buy a cheap one off of Amazon. You can buy a Recliner off of Overstock for less money than a Moonpod. SAVE YOUR MONEY and do not contribute to this complete and utter scam. If this review prevents one person from buying one of these beanbags, my $100 will have been well-spent.

I had just purchased the Moonpod and Crescent, taking advantage of the 25% off sale that was going on, when the next morning I received a text message offering an ADDITIONAL 10% off for their Black Friday sale. Needless to say I was upset that I didn't get that offer but being I only ordered the night before, I figured I'd inquire about it. I sent an email asking if I can get credited back the difference or would I need to cancel and re-order? Never expecting to receive an answer today (being it's Sunday and the start of the holiday season), I was pleasantly surprised when 1 MINUTE later I received an email response from Hiyezel, thanking me for reaching out, and notifying me that the difference has been credited back and that I would receive a confirmation email stating that as well. That same 1 minute later, I got the email. Nowadays customer service like this sadly does not exist much. This was a breath of fresh air and they have gained a customer for life. They made me so happy that I placed another order 😊👍🏻. Keep up the great work and thank you for making my day!

I ordered a moon pod plus the crescent when I received my order I got 2 crescent sleeves but no moon pod cover. I contacted customer service and they immediately sent out a moon pod cover the next day. Great customer service and very much appreciated. Billy Jacobsen

I placed my order for my moon pod. The next morning I received a holiday discount code. I contacted them by email asking for a price adjustment. I had a response right away and a credit to my form of payment. I appreciate a company with that kind of awesome customer service.

Customer service does not get any better than this. All other companies big or small need to stand up and take notice, period.

Thankfully I had the opportunity to “chat” with someone at moonpod before handing over $400 on a Christmas gift for my husband. He has back issues and I was hoping the moonpood would be helpful for him. Here is why I will not be buying a moonpod: 1. 14 day return policy, even during the holidays when you are buying gifts. 2. No place to “try it before you buy it” 3. 20% restocking fee if you return it even during the return window. 4. Soooo many 1 star reviews. I think I’ll go buy a cheap beanbag and overfill it and save myself $400. Come on MoonPod, your cost on these things is nearly nothing and you can’t be more flexible when providing customer service. Good luck with that business model.