MoonpodReviews of moonpod.co

I found the Moopod to be no different than a cheap beanbag chair you'd buy at Walmart. It's the same styrofoam balls and not "beads". You can even tell before you put the cover on that they are styrofoam balls since the moonpod is white and almost see-through. It's not worth $300. It was very difficult to return and took 4 emails over 4 days but it went back.

First, never by any products where the company does not have a phone number and is done through email.Ron was no help at all constantly saying it was refunded. Second. If you're a adult male under 165 pounds, female or a child a single moon pod would be fine. Any heavier your arms fall off to the side so you either need to go to a super moon pod or A crescent so your arms won't fall to the sides. Third. You need to think of your age as this comes into play when you are trying to get up from the moon blob. You'll notice how dirty your floor really is. I'm now in the process of constructing a booster chair which will allow me to easily get up from this $400 mistake. If I didn't these would be packing peanuts. Lastly, if there is a dispute and you're tired of the back-and-forth emails call your credit card company And dispute the charge. 6 Days I received a letter in my Post office mailbox refunded me every dime without the absorbent restocking fee. Do yourself a favor and either by a couch and loveseat or a Normal beanbag chair.

I had to cancel a purchase because my mother said she would take care of it. I had the best experience have it canceled and refunded. Our family will be back to make the purchase again. Hiyezel with customer service was so nice, friendly and knowledgable. She really took care of the situation professionally and in a timely manner.

Product AND customer service is top-notch! I was so excited to purchase a moon pod for our granddaughter! The company bent over backwards to make ensure my purchase and shopping experience was a positive one! Thank you moon pod!!

Hiyezel has been most helpful in assisting me getting my order cancelled. I mistakenly placed an order prematurely and had to cancel. Hiyezel was professional and quick to ensure that my order was cancelled and refunded. Fantastic!

The customer service at Moon Pod is exceptional. Immediately responsive, personable, friendly, accommodating, solutions-oriented. Could not believe how helpful they were regarding my question re: holiday deals, helping me get the best price available for the Moon Pod I've been eyeing for awhile. It's great to have a lovely product that everyone wants-- it's above and beyond awesome when the service is phenomenal as well. Thank you Moon Pod!

Moonpod is a piece of junk - DO NOT BUY. They company sends email after email after email before issuing a return. Here is the latest email: Thank you for contacting us, and we're sorry to hear that you're dissatisfied with your order and that it's not what you expected. We're happy to help you with the return process, but I have a few questions for you first: 1. Please describe your return/exchange request, and reasoning again as to why you are requesting this return or exchange. 2. Please send us an image of the product/s in its current state. Send us separate images of the inner pod, both sides (please put it in its original polybag/plastic case), and the sleeve (please put it in its original polybag/plastic case). 3. Please verify how many times you used the product. If you did not use the product, you can answer zero times. Items must be returned in their original, unworn condition along with any original packaging and tags. All items will be thoroughly inspected upon return. We will contact you shortly to update you on the status of your return request. Please remember to read our Return Policy, which is available on our website. Best, Cyrelle

If I was rating the shipping by fed ex I would give it a 1 but Moonpod.co was very helpful in finding the shipment and getting it to my house. The bag is extremely comfortable and perfect for my grandson, as he is in a Spica cast for several more weeks. Thank you Moonpod.