MonopriceReviews of monoprice.com

I ordered the "open box" HD Base-T Extender Kit but one of the two external power supplies was missing. This extender was part of a huge church AV project and I didn't realize the missing part until just after the 90 day return window. Unbelievably, they would not accept a return and did not even sell a replacement power supply. $200 out the window,.Never again.

I love the prices, the 3d printer I got and the website as a whole.. however I've had two issues this month: one: a filament sampler pack we ordered came damaged. Half of the filament was crushed, so several "spools" we're broken up, rendering the colors useless. Two: I ordered three rolls of 1kg filament, today I got two rolls of filament and one 10ft HDMI cable. We emailed last week about the sample filament pack.. no answer yet. On the phone now about that and the incorrect item/missing item.. it's been 20 mins of hold time so far. Hoping to catch someone's attention here..

Long convoluted story (with a happy ending). I had sent an email through Monoprice's "all other inquiries" linkage asking for M560 headphone cables to be procured as they are/were not available from Monoprice and are specific to that model. I also included suggestions concerning product development. The email was likely buried underneath Monoprice's daily deluge of help requests and was not responded to. No problem, just an opinion from a customer. Months later as my M560's cable was having issues, customer support became involved and I was told my product was out of warranty and replacement cables weren't available, though he would inform me if/when cables became available. About 2 weeks later I sent another email checking on availability and was assisted by a different staff member - who then left the company... Some time later Paul (CS manager) becomes aware of the situation, and calls to personally apologize and sets about resolving the issue - to the Nth degree. When my shipment was delayed, Paul personally put in on the truck and emailed to let me know it was enroute. My God, get that man a cape and some tights - although, a glass of scotch and a raise is probably more appropriate. I'm brutally honest (it's a flaw) - when the millionaire founder/CEO of a former workplace was lecturing his managers nearby, he turned to me and stated "I guess that makes me a pretty good boss then". I replied calmly, "Well when you're in a mood - you're horrible". He shuddered and told me to go back to work... When I tell you Monoprice wants to help you - I mean it.

Monoprice have been 5 stars for cables, no problems there. After using their cables several times, I took a leap of faith and picked up one of the electric guitars (The Indio that looks like a Fender Strat), and have been disappointed. The first one I received could not be tuned, even after adjusting the bridge - both string lengths and string action. I returned the guitar, and was only offered the option of receiving a replacement of the same model. Although I actually wanted to just return the guitar and call it an interesting experiment, I went along with receiving the replacement since that was the only option. The second one arrived yesterday, and it appears to have the same issues. I will work on it to see if it can be adjusted, but at this point I am feeling like the product is just faulty, and their return policy should allow for a refund.

I had an issue with the cables I had bought six months previously and was really just seeking the how-to of a return when the Customer Service rep emailed and said replacements were on the way. Could not ask for better service!

I was astonished that Monoprice sent me a request to review them. My most recent experience has been nothing but frustration and disappointment. So why 3 stars... In the past they were perfect, this time terrible product (never buy open box 3D printers from them there is no quality control at all) but still decent customer service. My most recent experience involved buying their brand of 3D printer as open box and getting a machine that was a little dinged up, but also had a completely bound up Z-axis. After spending 2 hours trying to fix it I had to return it as junk. They were decent about getting me out a replacement, but the 2nd printer was significantly more damaged than the first. Totally uninspected since a control axis was literally hanging off upon opening the box. To add insult to injury nearly every screw/bolt had the hex head rounded out making repair impossible. There is simply no way and real inspection occurred before it was re-added to stock and shipped out as "open box." I'm now mid 2nd return and just want my money back.

A user friendly website, prompt delivery and good quality product.

Monoprice is always my first stop when looking for any electronic accessories! BEST prices and GREAT quality!