MonopriceReviews of monoprice.com

I was invited to write this review since I bought two Monolith 10" THX subwoofers from Monoprice. I'm very satisfied with the product though I'm not in a position to compare the product with lots of other subwoofers available in the market in a similar range with a similar specification. And I'm certainly not an audiophile and just beginning to set up my first HTS 5.2.2. To comment on customer service my experience is negative. I created a case (Case Number: CAS-140492-C4G6J2) to get answers for some of my questions. I didn't get any response from the support team. When reached out to the customer service after 10 days from buying the product due to $50 price drop, the representative of the company clearly said price matching is only possible on the same according to the company policy. I understand company policy and representative's loyalty to the company but I could have sent those subwoofers back and bought a second pair with that reduce price and would have been within the company's policy. That way this company could have lost ~$400 in shipping them back n' forth. The representative was unable to understand that and didn't protect customer's benefit and possible future recommendations from me. Another request I made was to change the payment method by using a different credit card. The representative was unable to do that because the representative was protecting the company's policy. The representative was very knowledgeable about all of the company policy and very loyal to protect the company's well-being. The representative was very kind, polite and formal as the representative repeatedly apologized to me for their inability to help me out. I'd suggest Monorpice show some leniency in their policy at least when customers are buying heafty products. Whenever there is a discussion on any AVS forum, I'll mention this to potential buyers. Edit (Dec 14th): My rating went down further. The manager couldn't keep up with the response to my review (see below) on Nov 30th. Today is Dec 14th and the same product is again discounted ($50 price drop) using coupon AMAZON10. Since this is not a BF/CM sale, I was expecting $100 in a refund. Unfortunately, they didn't price match even in case of regular sale.

I was very satisfied with the customer service department and the way they explained and made me feel confident about using my electric pressure cooker after I accidentally poured water into it without the basin in place. They were very efficient and took their time and answering my questions.

Always had a good experience with Monoprice. Replacements for lifetime warranties on charging cables were taken care of quickly. Never had an issue with any HDMI cables. TV mounts came quickly and a return with one was taken care with no issues. Will continue to shop with Monoprice due to their value and communication.

Excellent quality printers and excellent service! Nothing negative to say...

I recently purchased a 3D printer on Amazon and after a few test prints discovered there was a slight dent in one of the rails for the bed causing it to jerk when using the full print surface. I shot an email off to the company on a Saturday and received an email asking for more information on Monday, after being informed that a replacement part was not available I was provided a prepaid shipping label and my product was RMA'd. I found dealing with the customer service department to be very easy and appreciate the service and speed with which my issue was resolved.

I have been doing business with monoprice for a few years now and love the majority of their products, some of the electronics have been duds never had an issue with cables. When I need support I usually call, their email service is a bit slow. Chat is decent.

I bought a pair of MP80 they were damaged, I initiated an RMA, the next day I got a responding email with a return label attached, I had sent back the damaged earphone and they sent me new ones. I'm very happy with the transaction.

Extremely helpful, and responded in a decent amount of time